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- Tasks: Assist sales with orders, manage emails, and prepare quotations.
- Company: Forward-thinking engineering company in Norwich with exciting growth.
- Benefits: Competitive salary starting from £28k, plus career development opportunities.
- Other info: Dynamic work environment with opportunities for professional growth.
- Why this job: Join a successful team and make a real impact in a growing business.
- Qualifications: Experience in customer service, engineering, or trade counter operations.
The predicted salary is between 24000 - 42000 £ per year.
Staffing Innovations are working with a successful and forward thinking engineering company in Norwich that is leading the way in its field. With significant expansion, this is an exciting time to be joining the business. We are looking for an experienced Customer Service Administrator with a background in engineering or trade counter operations to join this successful team.
Key Areas of Responsibility:
- Assisting the sales department with orders and queries.
- Monitoring sales emails and distributing as required.
- Obtaining price and availability from suppliers.
- Set up new parts and prepare quotations for sales team.
- Turn sales quotations into active sales orders.
- Raise sales orders for field sales team’s customers.
- Collating, analysing and reporting on sales information to the business as follows:
- Stock management (purchasing, demand forecasting, supplier relations, goods-in, inventory control).
Customer Service Administrator in Norfolk employer: Staffing Innovations
Contact Detail:
Staffing Innovations Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the engineering and customer service sectors. Attend local events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Customer Service Administrators and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your skills! Create a portfolio or a presentation that highlights your achievements in customer service and any relevant engineering experience. This can really set you apart from other candidates and give you an edge during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Customer Service Administrator role. Plus, applying directly shows your enthusiasm and commitment to joining the team!
We think you need these skills to ace Customer Service Administrator in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant engineering background. We want to see how your skills match the key areas of responsibility listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. Keep it friendly and professional, just like us!
Showcase Your Skills: When filling out your application, don’t forget to mention specific skills that relate to the job, like order management or sales support. We love seeing candidates who can demonstrate their abilities clearly.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Staffing Innovations
✨Know Your Stuff
Make sure you brush up on your knowledge of the engineering sector and trade counter operations. Familiarise yourself with common terms and processes related to customer service in this field, as it will show that you're genuinely interested and capable.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully handled customer queries or managed orders. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Be Ready for Role-Specific Questions
Expect questions about how you would handle sales emails, manage stock, or prepare quotations. Think through scenarios beforehand so you can demonstrate your problem-solving skills and how you would contribute to the team.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s growth plans or how they measure success in the customer service department. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.