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- Tasks: Provide hands-on IT support and troubleshoot technical issues on-site.
- Company: Join a dynamic team in the education sector, making a real impact.
- Benefits: Earn competitive pay and gain valuable experience in IT.
- Why this job: Be the go-to tech hero, solving problems and supporting users daily.
- Qualifications: Experience in on-site IT support and strong troubleshooting skills required.
- Other info: Immediate start available; must have own transport and live nearby.
The predicted salary is between 13 - 15 £ per hour.
Are you a proactive, customer-focused IT professional with a knack for hands-on problem-solving? Do you thrive in a fast-paced, multi-site environment, ready to make an immediate impact? We are looking for an enthusiastic First Line Support Technician to join our client in Clackmannanshire within the education sector. This is a fantastic opportunity to demonstrate your technical expertise and commitment to excellent service, delivering vital on-site support and ensuring smooth IT operations across multiple locations. This is an initial 1-month contract with the potential for extension. If you are ready to hit the ground running and be a vital part of a busy IT team, we want to hear from you!
What you will get in your new role:
- Competitive pay £13.50 to £15.38 per hour
- The opportunity to gain valuable experience within the fast-paced IT & Technology sector.
- A chance to work autonomously across multiple buildings, developing your on-site support skills (note - this role is strictly on-site and does not offer hybrid/remote option).
Responsibilities in your new role as First Line Support Engineer:
As our First Line Support Engineer, you will be the initial point of contact for all technical queries, providing vital on-site 1st line IT support. Your day-to-day duties will involve diagnosing and resolving faults with desktops, laptops, printers, projectors, and interactive screens. You will also manage user accounts within Active Directory and Office 365, including password resets and access updates. A key part of your role will involve troubleshooting users' device issues, helping them connect to WiFi and troubleshoot Office 365 account problems, ensuring a smooth and productive learning environment.
Your personality, experience and qualifications:
We are looking for a dependable and service-oriented individual who is ready to make a significant contribution. You will need proven experience in an on-site IT support or Field role, demonstrating strong 1st line support expertise. Your excellent client-facing skills, professional demeanour, and fluent English communication will be key when supporting users directly. You should possess strong hardware troubleshooting skills and experience with Active Directory/Microsoft Entra ID administration. We value an enthusiastic, committed, and flexible approach, coupled with a solutions-focused mindset and the ability to work independently across multiple buildings at the client's site. A current PVG check will be essential for this role, given the environment you will be working in. Due to the location of the job and immediate start required, it would be suitable for an individual with access to own transport and who currently lives a commutable distance (within 30 minutes drive).
Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.
1st Line Support Technician - On Site Only in Dollar employer: Stafffinders
Contact Detail:
Stafffinders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician - On Site Only in Dollar
✨Tip Number 1
Get your networking game on! Reach out to people in the IT sector, especially those who work in education. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show up in person if you can! Since this role is on-site, visiting the location or nearby sites can help you make a great impression. Bring your enthusiasm and maybe even a few questions about their IT setup.
✨Tip Number 3
Be ready to demonstrate your skills! If you get an interview, be prepared to troubleshoot a common issue on the spot. This shows you’re not just talk; you can walk the walk too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace 1st Line Support Technician - On Site Only in Dollar
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on IT support experience and customer service skills. We want to see how you've tackled technical issues in the past, so don’t hold back on those examples!
Show Your Enthusiasm: In your cover letter, let us know why you're excited about this role! We love seeing candidates who are genuinely passionate about IT and helping others, so share your motivation for applying.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your technical skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity right away.
How to prepare for a job interview at Stafffinders
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware troubleshooting and Active Directory. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent support, think of examples where you've gone above and beyond for a customer. Highlight your client-facing experience and how you handle difficult situations with a positive attitude.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific technical scenarios. Practice articulating your thought process clearly, as this will demonstrate your ability to troubleshoot effectively in a fast-paced environment.
✨Be Ready to Discuss Your Flexibility
This role requires working across multiple sites, so be prepared to talk about your adaptability and how you manage your time. Share any experiences where you've successfully juggled different tasks or locations.