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- Tasks: Deliver outstanding customer service and manage high volumes of calls and emails.
- Company: Join a fast-paced, customer-focused business in Glasgow.
- Benefits: Competitive salary, generous leave, health & wellness perks, and a pension scheme.
- Why this job: Be the go-to person for customers and make a real impact in a dynamic environment.
- Qualifications: Experience in customer service and strong organisational skills are essential.
- Other info: Great transport links and opportunities for personal growth await you!
The predicted salary is between 22400 - 25600 £ per year.
Are you an exceptional communicator with a passion for delivering outstanding customer service? We are looking for a Customer Advisor to join our client's team in Glasgow! This is a fantastic opportunity to become part of a fast-paced, customer-focused business. While this role operates in a similar way to a contact centre, it's far from a traditional call centre environment. You'll handle inbound calls across multiple divisions, deal with a wide range of customer queries, and confidently manage quick, transactional sales when required. This is a role for someone who's ready to hit the ground running, enjoys variety, and is keen to learn on the job in a busy commercial setting. If you're adaptable, switched on, and thrive in a role that keeps you on your toes, this could be an excellent next step.
What you will get in your new role:
- A competitive salary ranging from £28,000 to £32,000 per annum
- 5 days in office
- Monday to Friday shift pattern, week 1: Mon to Thu 8:00am-4:45pm, Fri 8:00am-3:45pm, week 2: Mon to Thu 8:45am-5:30pm, Fri 9:15am-5pm
- Employer contributory pension scheme
- Life Assurance
- Up to 25 days annual leave plus public holidays
- The option to buy up to 5 days additional leave
- Employee welfare fund (company funded social events)
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Test)
- Good transport links
Responsibilities in your new role as Customer Advisor - Contact Centre:
As a Customer Advisor, you'll be the central point of contact for our major and managed account customers, expertly co-ordinating all aspects of hires and sales across multiple divisions and with external suppliers. You will provide outstanding customer service, building strong relationships while managing high volumes of calls and emails, ensuring timely responses and accurate contract processing using the ERP system. Your role involves negotiating delivery times, sourcing essential equipment, understanding complex customer agreements, and identifying new opportunities. You'll work collaboratively with depots and suppliers, continuously monitoring enquiries, and keeping customers updated, all while maintaining precise records and escalating issues effectively to management.
Your personality, experience and qualifications:
We're looking for a proactive, customer-facing individual who thrives in a fast-paced, contact-centre style environment. You'll have proven experience in a similar customer service, call centre, or office support role and be comfortable managing high volumes of customer interactions. Strong organisational skills and attention to detail are essential, particularly when processing contracts and working with ERP systems. You'll be a confident problem-solver with commercial awareness and a genuine commitment to delivering excellent customer experiences.
Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.
Customer Service Advisor - Contact Centre employer: Stafffinders
Contact Detail:
Stafffinders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Contact Centre
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling those tricky customer queries.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive outcome. Employers love to see how you handle challenges!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a good impression. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Advisor - Contact Centre
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about exceptional communication, make sure your CV and cover letter reflect that. Use clear, concise language and highlight any experience you have in customer service or similar roles.
Tailor Your Application: Don’t just send the same CV to everyone! Tailor your application to match the job description. Mention specific skills and experiences that relate directly to the Customer Advisor role, like handling high volumes of calls or managing customer queries.
Highlight Your Problem-Solving Abilities: We love a proactive problem-solver! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you're ready to hit the ground running in a fast-paced environment.
Apply Through Our Website: Make it easy for us to find your application by applying through our website. It’s straightforward and ensures we get all the info we need to consider you for the role. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Stafffinders
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the responsibilities mentioned in the job description, like handling inbound calls and managing customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key! Prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or built strong relationships. Practising these scenarios will help you articulate your experience confidently during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. The interviewer will likely want to know how you handle high-pressure situations and manage customer complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might ask about the team dynamics, training opportunities, or how success is measured in the position. Thoughtful questions can leave a lasting impression on the interviewer.
