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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot technical issues across multiple sites.
- Company: Join a dynamic team in the education sector, making a real impact.
- Benefits: Earn competitive pay and gain valuable experience in IT.
- Why this job: Be the go-to tech hero, solving problems and supporting users daily.
- Qualifications: Experience in on-site IT support and strong troubleshooting skills required.
- Other info: Opportunity for contract extension and growth in a fast-paced environment.
The predicted salary is between 13 - 15 £ per hour.
Are you a proactive, customer-focused IT professional with a knack for hands-on problem-solving? Do you thrive in a fast-paced, multi-site environment, ready to make an immediate impact? We are looking for an enthusiastic First Line Support Technician to join our client in Clackmannanshire within the education sector. This is a fantastic opportunity to demonstrate your technical expertise and commitment to excellent service, delivering vital on-site support and ensuring smooth IT operations across multiple locations. This is an initial 1-month contract with the potential for extension. If you are ready to hit the ground running and be a vital part of a busy IT team, we want to hear from you!
What you will get in your new role:
- Competitive pay: £13.50 to £15.38 per hour
- The opportunity to gain valuable experience within the fast-paced IT & Technology sector.
- A chance to work autonomously across multiple buildings, developing your on-site support skills.
Responsibilities in your new role as First Line Support Engineer:
As our First Line Support Engineer, you will be the initial point of contact for all technical queries, providing vital on-site 1st line IT support. Your day-to-day duties will involve diagnosing and resolving faults with desktops, laptops, printers, projectors, and interactive screens. You will also manage user accounts within Active Directory and Office 365, including password resets and access updates. A key part of your role will involve troubleshooting users' device issues, helping them connect to WiFi and troubleshoot Office 365 account problems, ensuring a smooth and productive learning environment.
Your personality, experience and qualifications:
We are looking for a dependable and service-oriented individual who is ready to make a significant contribution. You will need proven experience in an on-site IT support or Field role, demonstrating strong 1st line support expertise. Your excellent client-facing skills, professional demeanour, and fluent English communication will be key when supporting users directly. You should possess strong hardware troubleshooting skills and experience with Active Directory/Microsoft Entra ID administration. We value an enthusiastic, committed, and flexible approach, coupled with a solutions-focused mindset and the ability to work independently across multiple buildings at the client's site. A current PVG check will be essential for this role, given the environment you will be working in.
Apply now! Please send us an up-to-date copy of your CV, by clicking the Apply button. This position is only available to applicants who have immediate Right to Work in the UK and you will be required to provide evidence of such upon request. Also required are up-to-date contact details for at least 2 references.
1st Line Support Technician employer: Stafffinders
Contact Detail:
Stafffinders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Technician
✨Tip Number 1
Get your networking game on! Reach out to folks in the IT sector, especially those who work in education. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a short video or blog post demonstrating how you solve common IT issues. Share it on LinkedIn to catch the eye of potential employers.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that excite you, and tailor your approach to show why you’re the perfect fit for their team.
✨Tip Number 4
Prepare for interviews by practising common support scenarios. Think about how you’d handle specific tech issues and customer interactions. Being ready to demonstrate your problem-solving skills can really set you apart!
We think you need these skills to ace 1st Line Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on IT support experience and customer service skills. We want to see how you've tackled technical issues in the past, so don’t hold back on those examples!
Show Your Enthusiasm: In your cover letter, let us know why you’re excited about this role! We love seeing candidates who are genuinely passionate about IT and helping others, so share your motivation with us.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to your technical skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity right away.
How to prepare for a job interview at Stafffinders
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktops, laptops, printers, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent support, think of examples where you've gone above and beyond for a customer. Highlight your client-facing experience and how you’ve effectively communicated technical issues to non-technical users.
✨Prepare for Common Scenarios
Anticipate questions related to common IT issues, like WiFi connectivity problems or Office 365 account troubles. Practise explaining your thought process when diagnosing these issues, as it demonstrates your proactive approach and solutions-focused mindset.
✨Be Ready to Discuss Flexibility
This role requires working across multiple sites, so be prepared to talk about your experience in similar environments. Share how you manage your time and adapt to different situations, showcasing your ability to work independently while still being part of a team.