At a Glance
- Tasks: Support insolvency professionals with software queries and enhance their case management experience.
- Company: Established software solutions provider in the insolvency sector.
- Benefits: Competitive salary, hybrid working, private healthcare, and generous leave policies.
- Other info: Join a dynamic team with ongoing training and career development opportunities.
- Why this job: Make a real difference by helping clients maximise their software use in insolvency.
- Qualifications: Experience in insolvency and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced Insolvency professional looking for a new challenge away from managing a traditional caseload?
We're recruiting on behalf of a well-established software solutions provider that supports insolvency practices across the UK.
This is an exciting opportunity for someone with hands‑on insolvency experience and strong knowledge of IPS to move into a specialist role where you'll support professionals across the industry in getting the most from their case management system.
This position is ideal for someone who enjoys problem‑solving, helping others and building strong client relationships while remaining within the insolvency sector.
- What you will get in your new role
- Competitive salary with performance‑related bonus
- Hybrid working - fully remote for the right person
- Private healthcare
- Generous pension scheme
- Enhanced annual leave that increases with service
- Birthday leave
- Ongoing training and career development
- Death in service benefit
- Free on‑site parking
- Company social events and team activities
Responsibilities in your new role as Technical Support Specialist
As a Technical Support Specialist, you'll act as a product specialist and trusted advisor to insolvency professionals, helping them resolve queries, navigate the system and maximise its functionality.
Working closely with internal technical teams, you'll investigate issues, provide guidance, and ensure clients receive a high standard of support throughout the resolution process.
Your responsibilities will include
- Providing first‑class support to insolvency professionals using specialist case management software.
- Assisting clients with queries relating to system functionality and best practice.
- Investigating and troubleshooting software issues, identifying appropriate solutions or escalating where required.
- Accurately logging, updating and managing support cases to ensure clear communication and timely resolution.
- Developing an in‑depth understanding of the software and its functionality to become a subject matter expert.
- Liaising with internal teams to ensure technical issues are resolved efficiently.
- Delivering guidance and support to clients via telephone, email, remote sessions and online meetings.
- Supporting colleagues with customer enquiries during busy periods where required.
- Building positive, long‑term relationships with clients by delivering an excellent customer experience.
- Your personality, experience and qualifications
We're keen to speak with candidates who have
- Previous experience working within the insolvency industry.
- Practical experience using IPS SQL and/or IPS Cloud.
- A strong understanding of insolvency processes and legislation.
- Excellent communication and customer service skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive approach to problem‑solving and continuous improvement.
- Confidence using Microsoft Office and other business systems.
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