At a Glance
- Tasks: Support insolvency firms by providing expert technical assistance and enhancing client relationships.
- Company: Leading provider in the insolvency sector with a focus on client success.
- Benefits: Competitive salary, hybrid work, private healthcare, and generous leave policies.
- Other info: Join a dynamic team with ongoing training and career development opportunities.
- Why this job: Make a real impact by helping clients maximise their case management systems.
- Qualifications: Experience in insolvency and strong customer service skills required.
The predicted salary is between 35000 - 45000 £ per year.
Want to stay in insolvency but leave the day-to-day case management behind?
This is an excellent opportunity to join a leading provider supporting insolvency firms across the UK.
Using your hands‑on insolvency experience and IPS expertise, you'll help clients get the most from their case management system while building strong relationships and delivering expert support.
- What you will get in your new role
- Competitive salary with performance‑related bonus
- Hybrid working
- Private healthcare
- Generous pension scheme
- Enhanced annual leave that increases with service
- Birthday leave
- Ongoing training and career development
- Death in service benefit
- Free on‑site parking
- Company social events and team activities
Responsibilities in your new role as IPS Product Specialist
As an IPS Product Specialist, you'll be the first point of contact for clients, providing expert technical support and ensuring customers get the most from the products and solutions.
Key responsibilities include
- Providing expert advice and guidance on the Turnkey IPS product suite
- Acting as the primary point of contact for client queries and technical support
- Troubleshooting product issues and identifying effective solutions
- Logging, tracking, and updating support tickets accurately within the CRM system
- Developing a strong understanding of the Turnkey IPS Cloud System and its functionality
- Liaising with internal teams to resolve client issues quickly and efficiently
- Delivering a high standard of customer service, ensuring client satisfaction at every stage
- Supporting the front‑line service desk by assisting with incoming support calls when required
- Contributing to continuous improvements in support processes and product knowledge
- Your personality, experience and qualifications
We're looking for someone with a strong technical background, excellent customer service skills, and a solid understanding of the insolvency sector.
You will be someone who can confidently support clients while delivering an exceptional service.
You will bring
- Previous experience using IPS SQL and/or IPS Cloud
- 2-5 years' experience within the insolvency profession
- A strong understanding of insolvency processes and industry best practices
- Excellent problem‑solving skills with the ability to troubleshoot technical issues
- Outstanding customer service and communication skills
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines
- A proactive, self‑motivated approach with excellent attention to detail
- Confidence delivering support and training in both virtual and face‑to‑face environments
- Good working knowledge of Microsoft Office applications
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land IPS Product Specialist in East Kilbride
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stafffinders' Client. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stafffinders' Client before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IPS Product Specialist in East Kilbride
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stafffinders' Client:Your cover letter is your chance to shine! Tell us why you want to work at Stafffinders' Client specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stafffinders' Client!
How to prepare for a job interview at Stafffinders' Client
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
