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- Tasks: Manage customer relationships and provide technical support for our innovative SaaS platform.
- Company: Join StaffCircle®, a cutting-edge AI-powered Employee Performance platform.
- Benefits: Competitive salary, performance bonuses, share options, and flexible remote work.
- Why this job: Be a key player in a fast-paced environment and make a real impact.
- Qualifications: 2 years in Customer Success or Implementation with complex B2B software experience.
- Other info: Awesome company culture with structured career development and team-building events.
The predicted salary is between 40000 - 50000 ÂŁ per year.
StaffCircle® is a cutting-edge AI powered Employee Performance and Development platform. Our new Customer Success Engineer will be responsible for managing all the technical aspects of the relationship with our customers. This will include assisting with the technical training of our customers, providing first line support, and helping our customers and their users with the day-to-day operation of our platform.
We are looking for an individual who is comfortable working with a complex SaaS solution and who can handle themselves in a charming and relaxed manner when speaking to customers. Our ideal candidate will be enthusiastic, hard-working and ready for the fast-paced world of SaaS.
Please note: this role is available for people currently living and able to work in the United Kingdom only.
The Senior Customer Success Engineer will be responsible for:
- Managing all the technical aspects of the relationship with our customers.
- Assisting with the Technical onboarding of our customers.
- Providing second line support to customer implementation managers.
- Helping our customers and their users with the day-to-day operation of our platform.
As a senior successful customer success engineer you will be required to move across departments (implementation/support) which will be dedicated by the business needs & demonstrate your desire to execute and drive resolutions for customers as quickly as possible.
What is expected of you in your role?
- Successfully manage new and existing customers by understanding their needs and configuring the platform in a way that best serves them.
- Perform regular Business Reviews with customers to ensure they are getting the most out of StaffCircle.
- Understand new and upcoming features and identify upsell opportunities based on their requirements.
- Manage customer renewals ensuring customer risk is managed proactively.
- Assist customers with general “How to queries” by referencing them to our knowledge base.
- Work closely with the Product Team and assist them with any platform configuration changes needed on the customer’s behalf.
- Proactively update the Head of Customer Success regarding their customer’s health and requirements from a technical perspective.
- Handle inbound support queries via telephone, email, and chat using our HubSpot Ticketing system.
What experience do you need to have?
- 2 years’ experience working in Customer Implementation or a Senior Customer Success role from a software perspective.
- Experience working with complex B2B software solutions, experience with HR software would be a distinct advantage.
- Strong capability in presentation, negotiation and problem resolution.
- Experience working with HubSpot and Jira would be an advantage.
- Experience in engaging with C-Level customers.
What do we offer you?
- Awesome company culture where we live our values.
- Competitive Salary with quarterly performance bonus.
- EMI Share Options Scheme – powered by Vestd and approved by HMRC.
- The opportunity to be a central key player within a fast-paced environment.
- Structured career development plan.
- Working within an organisation which strives to recognise potential and develop individuals.
- Flexible and remote working.
- Holiday days that increase with tenure.
- Team building and social gatherings.
- Christmas holiday closedown.
- Loyalty and referral schemes.
- Awesome Pension platform with financial coaching included.
Senior Customer Success Engineer in Leicester employer: StaffCircle Inc
Contact Detail:
StaffCircle Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Engineer in Leicester
✨Tip Number 1
Get to know the company inside out! Research StaffCircle® and understand their platform, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since you'll be dealing with a complex SaaS solution, brush up on your knowledge of similar platforms. Being able to discuss technical aspects confidently will impress the interviewers.
✨Tip Number 3
Show off your customer success experience! Be ready to share specific examples of how you've helped customers in the past. Highlight your problem-solving skills and how you’ve managed relationships effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at StaffCircle®.
We think you need these skills to ace Senior Customer Success Engineer in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with complex SaaS solutions. We want to see how your skills align with the role of a Senior Customer Success Engineer, so don’t hold back on showcasing your relevant achievements!
Show Your Enthusiasm: We love candidates who are genuinely excited about the role! In your application, let us know why you’re passionate about customer success and how you can contribute to our fast-paced environment. A little enthusiasm goes a long way!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at StaffCircle Inc
✨Know the Product Inside Out
Before your interview, make sure you understand StaffCircle's platform and its features. Familiarise yourself with how it works and think about how you can help customers get the most out of it. This will show your enthusiasm and readiness to dive into the role.
✨Prepare for Technical Questions
Since this role involves managing technical aspects, be ready to answer questions about complex SaaS solutions. Brush up on your knowledge of B2B software and any relevant experience you have with HR software. Being able to discuss these topics confidently will impress the interviewers.
✨Showcase Your Customer Engagement Skills
This position requires a charming and relaxed manner when dealing with customers. Think of examples from your past experiences where you've successfully engaged with clients, resolved issues, or provided support. Highlighting these moments will demonstrate your fit for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or upcoming features of the platform. This shows your genuine interest in the company and helps you gauge if it's the right fit for you.