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- Tasks: Manage technical relationships with customers and provide support for our innovative platform.
- Company: Join StaffCircle®, a cutting-edge AI-powered Employee Performance platform.
- Benefits: Competitive salary, performance bonuses, share options, and flexible remote work.
- Why this job: Be a key player in a fast-paced SaaS environment and make a real impact.
- Qualifications: 2 years in Customer Success or Implementation, experience with complex B2B software.
- Other info: Awesome company culture with structured career development and team-building activities.
The predicted salary is between 40000 - 50000 ÂŁ per year.
StaffCircle® is a cutting-edge AI powered Employee Performance and Development platform. Our new Customer Success Engineer will be responsible for managing all the technical aspects of the relationship with our customers. This will include assisting with the technical training of our customers, providing first line support, and helping our customers and their users with the day-to-day operation of our platform. We are looking for an individual who is comfortable working with a complex SaaS solution and who can handle themselves in a charming and relaxed manner when speaking to customers. Our ideal candidate will be enthusiastic, hard-working and ready for the fast-paced world of SaaS.
Please note: this role is available for people currently living and able to work in the United Kingdom only.
The Senior Customer Success Engineer will be responsible for managing all the technical aspects of the relationship with our customers. This will include assisting with the Technical onboarding of our customers, providing second line support to customer implementation managers, and helping our customers and their users with the day to day operation of our platform. We are looking for an individual who is comfortable working with a complex SaaS solution and who can handle themselves in a charming and relaxed manner when speaking to customers. Our ideal candidate will be enthusiastic, hard-working, and ready for the fast-paced world of SaaS start-up life!
As a senior successful customer success engineer you will be required to move across departments (implementation/support) which will be dedicated by the business needs & demonstrate your desire to execute and drive resolutions for customer as quickly as possible. We are looking for an individual who loves dealing with customers, highly motivated and inquisitive, not afraid to dig into the detail and be comfortable working with a sophisticated SaaS solution.
What is expected of you in your role?
- Successfully manage new and existing customers by understanding their needs and configuring the platform in a way that best serves them.
- Perform regular Business Reviews with customers to ensure they are getting the most out of StaffCircle.
- Understand new and upcoming features and identify upsell opportunities based on their requirements.
- Manage customer renewals ensuring customer risk is managed proactively.
- Assist customers with general “How to queries” by referencing them to our knowledge base. Should you find the knowledge base to be outdated, make the edits to correct it when necessary.
- Work closely with the Product Team and assist them with any platform configuration changes needed on the customer’s behalf.
- Proactively update the Head of Customer Success regarding their customer’s health and requirements from a technical perspective.
- Where necessary handle inbound support queries via telephone, email, and chat using our HubSpot Ticketing system, work to diagnose and resolve the issue or take steps to reproduce the issue in order to raise with the development team.
What experience do you need to have?
- 2 years’ experience working in Customer Implementation or a Senior Customer Success role from a software perspective.
- Experience working with complex B2B software solutions, experience with HR software would be a distinct advantage.
- Strong capability in presentation, negotiation and problem resolution.
- Experience working with HubSpot and Jira would be an advantage.
- Experience in engaging with C-Level customers.
What do we offer you?
- Awesome company culture where we live our values.
- Competitive Salary with quarterly performance bonus.
- EMI Share Options Scheme – powered by Vestd and approved by HMRC.
- The opportunity to be a central key player within a fast-paced environment.
- Structured career development plan.
- Working within an organisation which strives to recognise potential and develop individuals.
- Flexible and remote working.
- Holiday days that increase with tenure.
- Team building and social gatherings.
- Christmas holiday closedown.
- Loyalty and referral schemes.
- Awesome Pension platform with financial coaching included.
Customer Success Engineer employer: StaffCircle Inc
Contact Detail:
StaffCircle Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Engineer
✨Tip Number 1
Get to know the company inside out! Research StaffCircle® and understand their platform, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your technical skills! Since you'll be dealing with a complex SaaS solution, brush up on your knowledge of similar platforms. Being able to speak confidently about tech will impress the hiring team.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've successfully managed customer relationships in the past. Highlight your problem-solving abilities and how you’ve gone above and beyond for clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and ready to take the first step in joining our awesome team at StaffCircle®.
We think you need these skills to ace Customer Success Engineer
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer success and technology shine through. We want to see that you're excited about the role and ready to dive into the fast-paced world of SaaS!
Tailor Your Experience: Make sure to highlight your relevant experience in customer implementation or success roles. We’re looking for someone who can handle complex B2B software, so don’t be shy about showcasing your skills and achievements in this area.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at StaffCircle Inc
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of the StaffCircle platform. Familiarise yourself with its features, benefits, and common customer queries. This will help you demonstrate your technical knowledge and show that you're ready to assist customers effectively.
✨Show Off Your Customer Skills
Prepare examples of how you've successfully managed customer relationships in the past. Highlight your ability to communicate clearly and charmingly, especially when dealing with complex issues. Remember, it's all about making the customer feel valued and understood!
✨Be Ready for Technical Questions
Expect questions that test your problem-solving skills and technical expertise. Brush up on your knowledge of B2B software solutions and be prepared to discuss how you've tackled technical challenges in previous roles. This will show that you're not just a people person but also technically savvy.
✨Demonstrate Your Enthusiasm
Let your passion for customer success and the SaaS industry shine through. Share why you're excited about this role and how you can contribute to the team. A positive attitude can go a long way in making a great impression!