At a Glance
- Tasks: Lead a dynamic technical support team and resolve customer queries.
- Company: Join a leading supplier of bespoke vehicle management systems in the UK.
- Benefits: Enjoy a competitive salary, bonus, 32 days leave, and free parking.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Previous experience in technical support or customer service management is preferred.
The predicted salary is between 40000 - 46000 £ per year.
Our client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK. Staffbase have been appointed to recruit for the position of Technical Support Team Leader.
Basic salary £40K- £46K Negotiable + Bonus + Benefits
The Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone.
The Role:
The Technical Support Team Leader will be responsible for the day to day management of a small technical support team who provide excellent over the phone, online and technical support for customers. Duties will include but are not limited to the following:
- Provide hands-on leadership and supervision of a busy technical and customer support team.
- Work closely with technical and after-sales teams to ensure all SLA's and KPI's are achieved.
- Effectively process customer technical queries via phone, email, chat or online.
- Raise, process, complete and effectively manage 'Tickets' and liaise/escalate to other departments as required.
- Deliver remote on-boarding training for new customers/users.
- Investigate, communicate and resolve online software faults working with customer and IT teams as required.
- Maintain accurate record of tickets and information on the company CRM System.
Candidate:
Ideally you will have previous experience in a similar technical/IT support position and you will have supervisory and/or management experience. Applicants with call centre or customer service management experience are welcome to apply. Applicants with previous experience in SaaS based products or fleet management software systems will be advantageous; however, full training will be given. You will have strong problem-solving skills and a positive attitude towards your work. Experience with CRM and support tools e.g. HubSpot or similar ticket management systems will be beneficial.
Hours of Work: Monday to Friday 37.5 hours
Benefits:
- Excellent basic salary £40K - £46K Negotiable + Bonus + Benefits
- 32 days annual leave
- Pension
- Free parking
- Full training and excellent progression opportunity
Technical Support Team Leader employer: Staffbase Recruitment
As a leading provider of vehicle tracking and safety solutions, our client offers an exceptional work environment for Mobile Auto Electricians, characterised by a strong commitment to employee growth and development. With competitive salaries, generous benefits including a company van and 32 days of annual leave, and a culture that values innovation and teamwork, this role provides not just a job, but a rewarding career path in the thriving automotive sector across Southern England.
