At a Glance
- Tasks: Provide top-notch technical support to customers via phone, email, and chat.
- Company: Leading supplier of bespoke vehicle tracking and telematics systems in the UK.
- Benefits: Competitive salary, bonus, 32 days annual leave, pension, and free parking.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Join a dynamic team and help customers solve tech challenges while growing your skills.
- Qualifications: Experience in technical support or IT, with problem-solving skills and a positive attitude.
The predicted salary is between 35000 - 40000 £ per year.
Our client is a leading supplier of bespoke vehicle tracking and telematics systems to a growing number of fleet operators throughout the UK. Staffbase have been appointed to recruit for the position of Technical Support Advisor.
The Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone.
The Role:
- Provide excellent over the phone, online and technical support for customers.
- Effectively process all customer technical queries via phone, email, chat or online.
- Raise, process, complete and effectively manage "Tickets" and liaise/escalate to other departments as required.
- Assist with the remote commissioning of newly installed vehicle telematic software.
- Deliver remote onboarding training for new customers.
- Issue new user profiles and ensure asset register is accurately maintained up to date.
- Investigate, communicate and resolve online software faults working with customer and IT teams as required.
- Maintain accurate record of tickets and information on the company CRM System.
Candidate:
Ideally you will have previous experience in a similar technical support or IT support position. Applicants with previous experience with vehicle tracking, telematics, fleet management or SaaS based products will be advantageous; however, full training on the software systems will be given. You will have strong problem-solving skills and a positive attitude towards your work. Experience with CRM and support tools e.g. HubSpot or similar ticket management systems will be beneficial.
Hours of Work: Monday to Friday 37.5 hours
Benefits:
- Excellent basic salary £35K - £40K Negotiable + Bonus + Benefits
- 32 days annual leave
- Pension
- Free parking
- Full training and excellent progression opportunity
Technical Support Advisor employer: Staffbase Recruitment
Join a dynamic team as a Technical Support Advisor with a leading supplier of bespoke vehicle tracking and telematics systems, where your expertise will be valued and nurtured. Enjoy a competitive salary, generous annual leave, and a supportive work culture that prioritises employee growth through comprehensive training and clear progression pathways. Located in the heart of the UK, this role offers the unique advantage of working within an innovative sector, ensuring your contributions make a meaningful impact on fleet operators across the country.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Staffbase Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Staffbase Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Staffbase Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Staffbase Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Staffbase Recruitment!
How to prepare for a job interview at Staffbase Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
