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- Tasks: Coordinate aftersales activities and manage service engineers' schedules.
- Company: Leading manufacturer of special purpose machinery for the food industry.
- Benefits: Competitive salary, 33 days annual leave, health insurance, and pension.
- Why this job: Join a dynamic team and enhance customer relationships while driving process improvements.
- Qualifications: Experience in machinery or engineering, strong project management skills, and technical mindset.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 28000 - 32000 £ per year.
Our client is a leading manufacturer of special purpose machinery for the food industry and due to their continued expansion, Staffbase have been appointed to recruit for the position of Aftersales Co-ordinator.
The Role:
- Co-ordinate service engineers work schedule.
- Effectively process all after sales enquiries undertaking tasks such as producing quotations, ordering spare parts, chasing suppliers, allocating resources to work.
- Effective management and control of warranty claims and issue of spare parts in line with technical specifications.
- Undertake customer visits if and when required.
- Provide project management support, co-ordinate installations, resource allocation, logistics.
- Monitor performance and produce accurate KPI reports.
- Identify opportunities for continuous improvement.
- Providing technical support to customers and engineers in the field and assist with the allocation of engineers to installations and maintenance work.
- Establish and maintain excellent customer relationships.
Candidate:
We are looking for a dynamic aftersales co-ordinator or service co-ordinator ideally with previous experience in a capex machinery, OEM or special purpose machinery environment. You will be highly organised with good project management skills. Applicants will have a good technical mindset ideally with some form of engineering qualification e.g. NVQ, HNC.
You will have excellent people management skills and you will be capable of taking the lead in driving process improvement. Must be computer literate with experience in Outlook, Word, Excel, PowerPoint.
Hours of Work: Mon - Fri 40 hours
Benefits: Excellent basic salary £35K -£40K Negotiable, 33 days annual leave, Sick pay, Health insurance, Pension.
Aftersales Co-Ordinator in Rugby employer: Staffbase Recruitment
Contact Detail:
Staffbase Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Co-Ordinator in Rugby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and understanding their products. We want you to be able to discuss how your skills can help them improve their aftersales processes. Show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in project management and customer relations clearly and confidently. We suggest rehearsing with a friend or in front of a mirror to nail that delivery.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
We think you need these skills to ace Aftersales Co-Ordinator in Rugby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Co-ordinator role. Highlight your experience in aftersales, project management, and any technical qualifications you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to coordinating aftersales activities and managing customer relationships. We love a good story!
Show Off Your Skills: Don’t forget to showcase your computer literacy and any relevant software experience. If you've used tools like Excel for KPI reporting or managed schedules with Outlook, let us know! We’re keen on seeing how tech-savvy you are.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Staffbase Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the Aftersales Co-ordinator role and its responsibilities. Familiarise yourself with the key tasks like coordinating service engineers, managing warranty claims, and producing KPI reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Project Management Skills
Since project management is a big part of this role, be ready to discuss your experience in this area. Prepare specific examples where you've successfully coordinated projects, managed resources, or improved processes. This will highlight your organisational skills and ability to drive improvements.
✨Demonstrate Technical Knowledge
Having a good technical mindset is crucial for this position. Brush up on relevant engineering concepts and be prepared to discuss how your background aligns with the machinery industry. If you have any qualifications like an NVQ or HNC, make sure to mention them during the interview.
✨Build Rapport with Interviewers
Establishing excellent customer relationships is key in this role, so use the interview as a chance to showcase your people skills. Be friendly, approachable, and engage with your interviewers. Ask questions about their experiences and the company culture to create a positive connection.
