At a Glance
- Tasks: Lead a dynamic technical support team and resolve customer queries.
- Company: Join a leading supplier of bespoke vehicle management systems.
- Benefits: Competitive salary, bonus, 32 days leave, pension, and free parking.
- Other info: Full training provided with excellent career progression opportunities.
- Why this job: Make a real impact while developing your leadership skills in tech support.
- Qualifications: Experience in technical support or customer service management is preferred.
The predicted salary is between 40000 - 46000 £ per year.
Our client is a leading supplier of bespoke vehicle management systems to a growing number of fleet operators throughout the UK. Staffbase have been appointed to recruit for the position of Technical Support Team Leader.
The Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone.
The Role:
The Technical Support Team Leader will be responsible for the day-to-day management of a small technical support team who provide excellent over the phone, online and technical support for customers. Duties will include but are not limited to the following:
- Provide hands-on leadership and supervision of a busy technical and customer support team.
- Work closely with technical and after-sales teams to ensure all SLAs and KPIs are achieved.
- Effectively process customer technical queries via phone, email, chat or online.
- Raise, process, complete and effectively manage tickets and liaise/escalate to other departments as required.
- Deliver remote onboarding training for new customers/users.
- Investigate, communicate and resolve online software faults working with customer and IT teams as required.
- Maintain accurate record of tickets and information on the company CRM System.
Candidate:
Ideally, you will have previous experience in a similar technical/IT support position and you will have supervisory and/or management experience. Applicants with call centre or customer service management experience are welcome to apply. Applicants with previous experience in SaaS-based products or fleet management software systems will be advantageous; however, full training will be given.
You will have strong problem-solving skills and a positive attitude towards your work. Experience with CRM and support tools e.g. HubSpot or similar ticket management systems will be beneficial.
Hours of Work: Monday to Friday 37.5 hours
Benefits:
- Excellent basic salary £40K - £46K Negotiable + Bonus + Benefits
- 32 days annual leave
- Pension
- Free parking
- Full training and excellent progression opportunity
Technical Support Team Leader in Evesham employer: Staffbase Recruitment
As a leading provider of vehicle tracking and safety solutions, our client offers an exceptional work environment for Mobile Auto Electricians, characterised by a strong commitment to employee growth and development. With competitive salaries, generous benefits including a company van and 32 days of annual leave, and a culture that values innovation and teamwork, this role provides not just a job, but a rewarding career path in the thriving automotive sector across Southern England.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Team Leader in Evesham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Staffbase Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Staffbase Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Team Leader in Evesham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Staffbase Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Staffbase Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Staffbase Recruitment!
How to prepare for a job interview at Staffbase Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
