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- Tasks: Provide technical support and diagnostics for machine faults, installations, and software updates.
- Company: Leading original equipment manufacturer with a focus on innovation.
- Benefits: Competitive salary, overtime pay, 33 days annual leave, and pension scheme.
- Why this job: Join a dynamic team and solve real-world engineering challenges every day.
- Qualifications: Experience in electrical and mechanical engineering, ideally with automated machinery.
- Other info: Work Monday to Friday in a supportive environment with growth opportunities.
The predicted salary is between 32000 - 48000 £ per year.
Our client is a leading original equipment manufacturer and due to their continued success, Staffbase have been appointed to recruit for the position of Technical Support Engineer.
Office based with occasional field support, the Technical Support Engineer will provide over the phone and online machine fault find and diagnostics support.
The Role:
- Provide professional technical support and advice for customers and engineers to resolve machine breakdowns, assist with machine installations and commissioning, and roll out software updates.
- Provide technical advice by telephone, email and using remote online access.
- Analyse possible causes of faults using mechanical and electrical documentation.
- Diagnose faults and recommend solutions (bypass, spare parts, technician visit etc.).
- Use of fault-finding tools: Co-De-Sys / TwinCAT / Drivetop / Indraworks / Siemens starter / COMBIVIS etc.
- Identify spare or replacement parts using mechanical / electrical documentation and e-parts.
- Escalate cases that cannot be resolved locally to group using the Salesforce queue system.
- Liaise with group companies on solutions to escalated cases.
- Assign and schedule technicians to cases that require a physical presence at the customer's location.
- Process engineers job sheets and update CRM system.
Candidate:
- You will be a competent multi-skilled engineer (electrical & mechanical) and ideally you will have previous experience with automated machinery e.g. CNC, packaging, robotics.
- Ideally you will have HNC or HND qualification in either mechanical and/or electrical engineering.
- Applicants should have excellent electrical fault find and repair skills and ideally you will have good PLC controls knowledge too.
- You will have excellent written and verbal communication skills and you will be able to work well under your own initiative.
Hours of Work:
Mon to Fri 40 hours
Benefits:
- Excellent basic salary £40K-£45K Negotiable + OT
- 33 days annual leave
- Pension
- Benefits
Technical Support Engineer in Etwall employer: Staffbase Recruitment
Contact Detail:
Staffbase Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Etwall
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your fault-finding skills and be ready to discuss your experience with automated machinery. We want to see how you think on your feet, so practice explaining your thought process.
✨Tip Number 3
Show off your communication skills! Whether it’s over the phone or in person, make sure you can clearly explain complex technical issues. We love candidates who can break down jargon into simple terms for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who are eager to join our team!
We think you need these skills to ace Technical Support Engineer in Etwall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with automated machinery and any relevant qualifications like HNC or HND. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since you'll be providing support over the phone and online, it's crucial to showcase your excellent written and verbal communication skills. Use clear language in your application to demonstrate this right from the start!
Highlight Your Problem-Solving Abilities: In your application, give examples of how you've diagnosed faults and recommended solutions in past roles. We love seeing candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Staffbase Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around fault-finding tools like Co-De-Sys and TwinCAT. Be ready to discuss your experience with automated machinery and how you've tackled similar issues in the past.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common machine breakdown scenarios. Consider how you would diagnose faults and recommend solutions, as this will showcase your analytical skills and technical expertise.
✨Communicate Clearly and Confidently
Since you'll be providing support over the phone and online, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate your communication skills and ability to explain complex concepts simply.
✨Familiarise Yourself with the Company
Research the company and its products. Understanding their machinery and the challenges they face will help you tailor your responses and show that you're genuinely interested in the role and the company.
