At a Glance
- Tasks: Lead client implementations and ensure outstanding experiences with the Staffbase platform.
- Company: Join a dynamic tech company focused on client success and innovative solutions.
- Benefits: Competitive salary, flexible working, 31 vacation days, and parental leave.
- Other info: Embrace a fast-paced environment with excellent growth opportunities.
- Why this job: Make a real impact by helping clients adopt cutting-edge cloud technologies.
- Qualifications: Experience in SaaS implementations and strong project management skills required.
The predicted salary is between 50000 - 65000 € per year.
We are looking for an Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant, or other similar role, before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and make sure they can move their content and comms processes into Staffbase.
What you’ll be doing:
- Lead new Staffbase customer implementations including managing the project plan and project resources - for both onboarding and growth phases
- Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
- Clearly communicate implementation status, issues, risks, and effort
- Build and sustain in-depth product knowledge regarding our core products
- Understand customer use cases and requirements and in turn, apply Staffbase best practices for enterprises to those customer implementations
- Apply vertical industry and functional best practices as applicable to each customer - for more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
- Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
- Troubleshoot and triage customer issues during implementation
- Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customers
- Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers
What you need to be successful:
- Familiarity with implementing Software-as-a-Service solutions
- Experience working on enterprise-scale deployments
- Expertise in application functionality, business deployment cycles, and account management
- Project management experience
- Self-motivated team player ready to embrace a fast-paced, high-growth environment
- 1 year of consulting experience
- Minimum 3 years of client-facing experience
- Passion for cloud technologies
- Nice to have: comms background and/or project management accreditation
- French and English language skills (minimum C1)
What you'll get:
- Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of £1356
- Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- Support - we’re offering a Company Pension and Private Medical Insurance incl. Dental, life assurance. Parents can get up to 12 weeks of paid parental leave
- Volunteers Day - you’ll get one day off per year for supporting a social project
Implementation Consultant (English & French speaking) employer: Staffbase GmbH
At Staffbase, we pride ourselves on being an exceptional employer that values both employee growth and client satisfaction. Our collaborative work culture fosters innovation and flexibility, allowing you to thrive in a fast-paced environment while enjoying competitive compensation, generous vacation days, and comprehensive support for your well-being. Join us in our vibrant location where your expertise as an Implementation Consultant will not only enhance customer experiences but also contribute to your professional development in the realm of cloud technologies.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Consultant (English & French speaking)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Implementation Consultant role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client implementations. We suggest role-playing with a friend or using mock interview tools to boost your confidence and showcase your expertise.
✨Tip Number 3
Showcase your passion for cloud technologies and client relationships during interviews. We want to see how you can bring that enthusiasm to the table and make a real impact on customer experiences with Staffbase.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Implementation Consultant (English & French speaking)
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your relevant experience in consulting and client-facing roles. We want to see how you've nurtured relationships and delivered successful projects in the past.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Implementation Consultant role. We love seeing how you connect your background to what we do at StudySmarter.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Staffbase GmbH
✨Know Your Stuff
Make sure you have a solid understanding of the Staffbase platform and its features. Familiarise yourself with common client use cases and how to apply best practices in implementation. This will help you demonstrate your expertise and show that you can hit the ground running.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management, especially in client-facing roles. Highlight specific examples where you've successfully managed project plans and resources, and how you ensured smooth onboarding and growth phases for clients.
✨Communicate Clearly
Since this role involves a lot of communication with clients, practice articulating your thoughts clearly and concisely. Be ready to explain complex concepts in simple terms, and don’t forget to ask questions to clarify client needs during the interview.
✨Emphasise Relationship Building
Nurturing client relationships is key in this role. Share examples of how you've built strong connections with clients in the past, and how you’ve acted as their advocate within your previous companies. This will show that you understand the importance of being the voice of the customer.
