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- Tasks: Manage client relationships and oversee property developments with autonomy.
- Company: Established property management company with 180 years of experience.
- Benefits: Competitive salary, 29 days holiday, hybrid working, and casual dress.
- Other info: Smart new offices in East Belfast with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Strong communication skills and knowledge of property management required.
The predicted salary is between 28000 - 36000 £ per year.
My client is a professional property management company based in Northern Ireland and Scotland. They manage residential buildings, apartments, developments and outside spaces which are jointly owned. Whether it's cutting the grass, routine maintenance, inspections or full management of a block of properties, they have 180 years of experience to ensure their clients get the most from their home.
They would like to appoint a Customer Relationship Manager / Property Manager to join their team in Belfast. As the pivotal contact, you will work with autonomy to manage a portfolio of residential developments. Your primary focus will be building and developing professional working relationships with your clients on the Management Committee, internal staff and suppliers.
You will meet with property owners, residents and committee members to discuss our range of services and agree a plan to uphold the maintenance, general standards and management of the development. You will agree budgets, advise on planned expenditure and seek permission prior to work being started. You will work to maximise the revenue generated through fees, commissions and technical management charges.
You will liaise with contractors, raise job orders confirming and recording the specification of the work, negotiation of rates and credit terms, ensuring compliance with regulation/legal governance. You will conduct regular site meetings including the AGM to advise on works progress, expenditure, financial statements, bills, arrears etc.
Manage telephone calls, emails and written correspondence, responding in a timely, accurate and professional fashion. Upload all customer records onto the system, including site inspections, minutes from residents meetings, and any other pertinent information for the development.
The successful candidate will have excellent communication skills, be self-confident and be adept at initiating and building professional client relationships whilst being open, honest and transparent in all of your interactions. Knowledge of facilities/property management/building is required. Full training will be provided in-house systems to help build your industry knowledge and credibility.
You will be able to quickly understand and interpret complex problems with the ability to summarise and explain in different ways to residents. You will be a multitasker with the ability to change priorities whilst maintaining an eye for detail in your record keeping. You must be competent in using Microsoft Office including Outlook. You must hold a valid UK Driving License.
Starting salary of £32,000 to £40,000 negotiable based on proven skills and relevant experience. Monday to Thursday 9.00am to 5.00pm, 4pm finish on Friday. 29 days holiday, Company Pension, Loyalty Bonus, Additional Leave, Free Parking, Paid Volunteer Time. Casual Dress. Smart new offices based in East Belfast near Stormont. Hybrid working may be an option.
Interested? Contact Bill Ashe at Staff Source, please forward your CV using the apply button.
- Skills: Communication
- Coordination
- Relationship Building
Client Relationship Manager in Belfast employer: Staff Source
Contact Detail:
Staff Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Belfast
✨Tip Number 1
Network like a pro! Attend local property management events or join online forums where you can connect with industry professionals. Building relationships now can lead to job opportunities later.
✨Tip Number 2
Show off your communication skills! When you get the chance, practice discussing your experience and how it relates to client relationship management. Be ready to share examples of how you've built strong relationships in the past.
✨Tip Number 3
Don’t just apply; engage! If you’re interested in the Client Relationship Manager role, reach out directly to the company. A quick email or LinkedIn message can make you stand out from the crowd.
✨Tip Number 4
Prepare for interviews by researching the company’s values and recent projects. Tailor your answers to show how you can contribute to their goals, especially in managing client relationships effectively.
We think you need these skills to ace Client Relationship Manager in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Client Relationship Manager role. Highlight your communication skills and any relevant property management experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how you can build strong relationships with clients. Be genuine and let your personality come through.
Showcase Your Multitasking Skills: In your application, mention specific examples of how you've successfully managed multiple tasks or projects at once. This will demonstrate your ability to juggle responsibilities, which is key for this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Staff Source
✨Know Your Client
Before the interview, research the property management company thoroughly. Understand their portfolio, values, and the specific challenges they face in managing residential developments. This knowledge will help you tailor your responses and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Client Relationship Manager, communication is key. Prepare examples of how you've successfully built relationships in previous roles. Be ready to discuss how you handle difficult conversations or resolve conflicts, as this will highlight your ability to maintain professionalism under pressure.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to interpret complex problems and explain them clearly to others. During the interview, share these experiences to showcase your analytical skills and your ability to summarise information effectively for clients and committee members.
✨Be Ready to Discuss Budgets and Financials
Since the role involves agreeing on budgets and advising on expenditure, brush up on your financial acumen. Be prepared to discuss how you've managed budgets in the past, negotiated rates with suppliers, or handled financial statements. This will show that you're not just a people person but also financially savvy.