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For Companies At a Glance
- Tasks: Coordinate planned maintenance activities and manage service schedules for engineers.
- Company: Established organisation in the construction sector with a dynamic service operations team.
- Benefits: Competitive salary, supportive work environment, and opportunities for career growth.
- Why this job: Be a key player in ensuring efficient service delivery and customer satisfaction.
- Qualifications: Experience in administration, strong organisational skills, and good communication abilities.
- Other info: Fast-paced role perfect for those who thrive under pressure and enjoy multitasking.
Our client, a well-established organisation within the construction sector, is looking to appoint a Planned Maintenance Scheduler to join their busy service operations team. This is a key coordination role, ideal for someone who thrives in a fast-paced environment, enjoys organising schedules, communicating with customers and engineers, and ensuring work is delivered efficiently and on time.
The Role
You will be responsible for managing and coordinating planned maintenance activities to ensure engineers are effectively scheduled, customers are kept informed, and service records are accurately maintained. This position plays a vital part in maximising engineer productivity and delivering a high standard of customer service.
Key Responsibilities
- Service Scheduling & Coordination
- Manage and update customer machine service schedules on a daily basis
- Coordinate daily work plans between customers/sites and Planned Maintenance Engineers
- Proactively plan workloads to maximise engineer utilisation
- Customer Communication
- Provide timely updates to customers following completion of works
- Communicate any follow-up actions or outstanding issues requiring attention
- Job Monitoring & Administration
- Monitor open maintenance jobs and ensure timely closure
- Work closely with regional service teams to coordinate activities
- Check engineers’ job cards against machine details and usage hours for accuracy
- Escalate ageing work-in-progress items where required
- Systems & Record Management
- Maintain and update the Product Support/Service database, including service agreements
- Input engineers’ time and job reports into the ERP system
- Raise annual inspection certificates for customer machines
About You
You will be highly organised, proactive, and confident communicating with both customers and engineers. You’ll be comfortable working under pressure, managing multiple tasks, and maintaining accurate records in a busy service environment.
Essential Skills & Experience
- Previous experience in an administrative or coordination role
- Strong organisational and time management skills
- Excellent written and verbal communication skills
- Professional and confident telephone manner
- Good IT skills, including MS Office
- GCSE (or equivalent) Maths and English
Desirable
- Experience within plant hire, construction, engineering, or service-based industries
Administrator - Planned Maintenance (FTC) in South Shields employer: Staff Power Group
Contact Detail:
Staff Power Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Planned Maintenance (FTC) in South Shields
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves a lot of customer interaction, being clear and confident when discussing your experience can really set you apart from other candidates.
✨Tip Number 3
Be proactive during interviews. Ask insightful questions about the team dynamics and how they handle scheduling challenges. This shows you're thinking ahead and ready to jump into the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Administrator - Planned Maintenance (FTC) in South Shields
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any previous administrative roles you've had, as these are key for this position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Planned Maintenance Scheduler role. Share specific examples of how you've successfully managed schedules or communicated with customers in the past.
Show Off Your IT Skills: Since good IT skills are essential, mention any relevant software you’re familiar with, especially if you’ve used ERP systems or databases before. This will show us you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role.
How to prepare for a job interview at Staff Power Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Planned Maintenance Scheduler. Familiarise yourself with service scheduling, customer communication, and job monitoring. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed schedules or coordinated tasks. Be ready to discuss how you prioritise workloads and ensure efficiency, as this will demonstrate your fit for the fast-paced environment.
✨Communicate Clearly and Confidently
Excellent communication is key in this position. Practice articulating your thoughts clearly, especially when discussing how you would keep customers informed and manage follow-up actions. A confident telephone manner can also set you apart, so consider doing mock calls with a friend to refine your approach.
✨Brush Up on Your IT Skills
As the role involves using systems like ERP and maintaining databases, be prepared to discuss your IT skills. If you have experience with MS Office or similar software, highlight it. You might even want to mention any specific tools you've used in previous roles that relate to service management or scheduling.
