At a Glance
- Tasks: Make calls to clients, explain services, and book appointments with specialists.
- Company: Leading financial services business with a supportive team culture.
- Benefits: Earn £12.71 per hour plus a £3,500 contract bonus; Monday-Friday hours.
- Other info: Full training provided and potential for future opportunities.
- Why this job: Join a dynamic team and help clients while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Remediation Customer Contact Advisor (Temporary Contract)
Location: Newcastle upon Tyne Contract: Temporary Contract Hours: Monday-Friday, 9:00am-5:00pm (No weekends) Start Date: Immediate
Pay: £12.71 per hour – with a contract bonus of £3,500 at the end of the contract in April.
Overview
We are recruiting 15 Customer Contact Advisors to join a specialist remediation team within a leading financial services business.
You'll contact existing clients who may have been affected by historic advice or service issues, explain why you're calling in a clear and reassuring manner, and arrange appointments with specialist remediation consultants who will investigate each case in detail.
Key Responsibilities
- Make outbound calls to existing clients.
- Explain the remediation programme professionally and empathetically.
- Book appointments with specialist remediation consultants.
- Update CRM records accurately after every conversation.
- Handle sensitive conversations with care and professionalism.
- Meet quality and productivity targets.
- Work closely with the wider remediation team.
Requirements
- Customer service or contact centre experience.
- Excellent communication and listening skills.
- Empathetic and professional telephone manner.
- Strong attention to detail.
- Confident using CRM and IT systems.
- What's on Offer
- Monday-Friday working hours.
- Supportive team environment.
- Modern Newcastle offices.
- Full training provided.
- Potential future opportunities within the business
Customer Contact Advisor in Newcastle upon Tyne employer: Staff Power Group
Staff Power Group is an exceptional employer located in the picturesque village of Welburn, England, offering a supportive work culture that prioritises quality and precision. Employees benefit from ongoing training and development opportunities, fostering personal and professional growth while working in a collaborative environment that values communication and teamwork. With a commitment to ISO9001 standards, Staff Power Group ensures that every team member plays a vital role in delivering high-quality products, making it a rewarding place for skilled assembly technicians to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor in Newcastle upon Tyne
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Staff Power Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Staff Power Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Contact Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Staff Power Group.
How to prepare for a job interview at Staff Power Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Staff Power Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Staff Power Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
