At a Glance
- Tasks: Make calls to clients, explain remediation programmes, and book appointments with specialists.
- Company: Leading financial services business with a focus on client care.
- Benefits: Earn £12.71 per hour plus a £3,500 contract bonus at the end.
- Other info: Work Monday to Friday, 9am-5pm, with no weekends!
- Why this job: Join a supportive team and help clients navigate important financial issues.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Location: Newcastle upon Tyne
Contract: Temporary Contract
Hours: Monday-Friday, 9:00am-5:00pm (No weekends)
Start Date: Immediate
Pay: £12.71 per hour with a contract bonus of £3,500 at the end of the contract in April.
Overview
We are recruiting 15 Customer Contact Advisors to join a specialist remediation team within a leading financial services business. You will contact existing clients who may have been affected by historic advice or service issues, explain why you are calling in a clear and reassuring manner, and arrange appointments with specialist remediation consultants who will investigate each case in detail.
Key Responsibilities
- Make outbound calls to existing clients.
- Explain the remediation programme professionally and empathetically.
- Book appointments with specialist remediation consultants.
- Update CRM records accurately after every conversation.
- Handle sensitive conversations with care and professionalism.
- Meet quality and productivity targets.
- Work closely with the wider remediation team.
Requirements
- Customer service or contact centre experience.
- Excellent communication and listening skills.
- Empathetic and professional telephone manner.
- Strong attention to detail.
- Confident using CRM and IT systems.
What’s on Offer
Monday-Friday work.
Customer Contact Advisor employer: Staff Power Group
Staff Power Group is an exceptional employer located in the picturesque village of Welburn, England, offering a supportive work culture that prioritises quality and precision. Employees benefit from ongoing training and development opportunities, fostering personal and professional growth while working in a collaborative environment that values communication and teamwork. With a commitment to ISO9001 standards, Staff Power Group ensures that every team member plays a vital role in delivering high-quality products, making it a rewarding place for skilled assembly technicians to thrive.
