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For Companies At a Glance
- Tasks: Coordinate planned maintenance activities and manage service schedules for engineers.
- Company: Established organisation in the construction sector with a dynamic service operations team.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Why this job: Be the key to ensuring efficient service delivery and excellent customer satisfaction.
- Qualifications: Strong organisational skills and previous administrative experience required.
- Other info: Perfect role for those who thrive under pressure and enjoy multitasking.
The predicted salary is between 30000 - 42000 £ per year.
Our client, a well-established organisation within the construction sector, is looking to appoint a Planned Maintenance Scheduler to join their busy service operations team. This is a key coordination role, ideal for someone who thrives in a fast-paced environment, enjoys organising schedules, communicating with customers and engineers, and ensuring work is delivered efficiently and on time.
The Role
You will be responsible for managing and coordinating planned maintenance activities to ensure engineers are effectively scheduled, customers are kept informed, and service records are accurately maintained. This position plays a vital part in maximising engineer productivity and delivering a high standard of customer service.
Key Responsibilities
- Service Scheduling & Coordination
- Manage and update customer machine service schedules on a daily basis
- Coordinate daily work plans between customers/sites and Planned Maintenance Engineers
- Proactively plan workloads to maximise engineer utilisation
- Customer Communication
- Provide timely updates to customers following completion of works
- Communicate any follow-up actions or outstanding issues requiring attention
- Job Monitoring & Administration
- Monitor open maintenance jobs and ensure timely closure
- Work closely with regional service teams to coordinate activities
- Check engineers job cards against machine details and usage hours for accuracy
- Escalate ageing work-in-progress items where required
- Systems & Record Management
- Maintain and update the Product Support/Service database, including service agreements
- Input engineers time and job reports into the ERP system
- Raise annual inspection certificates for customer machines
About You
You will be highly organised, proactive, and confident communicating with both customers and engineers. You’ll be comfortable working under pressure, managing multiple tasks, and maintaining accurate records in a busy service environment.
Essential Skills & Experience
- Previous experience in an administrative or coordination role
- Strong organisational and time management skills
- Excellent written and verbal communication skills
- Professional and confident telephone manner
- Good IT skills, including MS Office
- GCSE (or equivalent) Maths and English
Desirable
- Experience within plant hire, construction, engineering, or service-based industries
Administrator - Planned Maintenance (FTC) in South Shields employer: Staff Power Group Limited
Contact Detail:
Staff Power Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator - Planned Maintenance (FTC) in South Shields
✨Tip Number 1
Network like a pro! Reach out to people in the construction sector, especially those who work in service operations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to scheduling and customer communication. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed schedules or coordinated tasks in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Administrator - Planned Maintenance (FTC) in South Shields
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Planned Maintenance Scheduler role. Highlight your organisational skills and any relevant experience in administration or coordination. We want to see how you can thrive in a fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your communication skills and how you can keep customers informed while ensuring engineers are effectively scheduled.
Showcase Your IT Skills: Since good IT skills are essential, don’t forget to mention your proficiency with MS Office and any other relevant software. We love seeing candidates who are tech-savvy and can manage service databases efficiently!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at Staff Power Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Planned Maintenance Scheduler. Familiarise yourself with service scheduling, customer communication, and job monitoring. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed schedules or coordinated tasks. Be ready to discuss how you prioritised workloads and ensured timely delivery of services.
✨Communicate Like a Pro
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios, like updating a customer after a service completion, to demonstrate your professional telephone manner.
✨Brush Up on Your IT Skills
As you'll be using various systems for record management, ensure you're comfortable with MS Office and any relevant software. If you have experience with ERP systems, be prepared to discuss it. Highlighting your tech-savviness can set you apart from other candidates.
