At a Glance
- Tasks: Lead a vibrant café team, ensuring top-notch service and smooth operations.
- Company: Join a friendly café in a supportive environment with a passion for hospitality.
- Benefits: Enjoy competitive pay, staff discounts, and career development opportunities.
- Other info: Flexible hours and a chance to grow your career in a dynamic setting.
- Why this job: Make a real impact by leading a team and enhancing customer experiences.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an enthusiastic and organised Café Team Leader to oversee the day-to-day running of our busy café. You will lead by example, ensuring excellent customer service, high food hygiene standards, and an efficient operation. The role includes supervising the café team, managing stock ordering, and supporting the overall success of the business. Due to our rural location and limited public transport, applicants must have a full UK driving licence and access to their own vehicle.
Key Responsibilities
- Lead, motivate and supervise café staff during daily operations.
- Allocate duties and ensure efficient staffing throughout each shift.
- Deliver outstanding customer service and resolve customer queries or complaints professionally.
- Train, coach and support team members to maintain high standards.
- Manage stock levels, place orders with suppliers, and monitor deliveries.
- Conduct regular stock checks and minimise waste.
- Ensure compliance with food safety, hygiene and health & safety regulations.
- Maintain high standards of cleanliness, presentation and food quality.
- Support cash handling procedures and end-of-day reconciliation where required.
- Assist with rotas, staff holidays and shift planning.
- Work closely with management to improve café performance and achieve sales targets.
Person Specification
- Previous experience in a supervisory or team leader role within hospitality, catering or retail.
- Experience of stock ordering and stock control.
- Excellent leadership and communication skills.
- Strong organisational and time management abilities.
- Ability to work in a fast-paced environment while maintaining high standards.
- Good understanding of food hygiene and health & safety requirements.
- Flexible approach to working hours, including weekends and bank holidays.
- Full UK driving licence and access to a reliable vehicle.
Desirable
- Food Hygiene Certificate (Level 2 or above).
- First Aid qualification.
- Experience with staff training and performance management.
What We Offer
- Competitive salary (depending on experience).
- Staff discounts.
- Supportive and friendly working environment.
- Opportunities for training and career development.
- Company pension (where applicable).
If you are a motivated leader with a passion for hospitality and enjoy developing a successful team, we'd love to hear from you.
Retail & Cafe Supervisor in North East employer: Staff Power Group Limited
Join our vibrant café team where we prioritise a supportive and friendly work environment, perfect for those passionate about hospitality. With competitive salaries, staff discounts, and ample opportunities for training and career development, we ensure that our employees thrive both personally and professionally. Located in a picturesque rural setting, this role not only offers the chance to lead a dedicated team but also to make a meaningful impact on our community's dining experience.
StudySmarter Expert Advice🤫
We think this is how you could land Retail & Cafe Supervisor in North East
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Staff Power Group Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Staff Power Group Limited
Don't be shy about reaching out to Staff Power Group Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Retail & Cafe Supervisor in North East
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Staff Power Group Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Staff Power Group Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
