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- Tasks: Lead engaging IT training sessions and create user-friendly learning materials.
- Company: Join a respected public sector organisation in York focused on empowering others through learning.
- Benefits: Enjoy flexible working, generous holiday, health plans, and a supportive career progression pathway.
- Why this job: Make a real impact by improving digital confidence and capability across the organisation.
- Qualifications: Solid IT background with experience in training and excellent communication skills required.
- Other info: Full UK driving licence needed for occasional travel to local offices.
The predicted salary is between 28800 - 43200 £ per year.
Job Title:IT Trainer & Support Specialist
Location:York City Centre
Hours:Full-time
Salary:Competitive
Staff Power is delighted to be recruiting on behalf of a respected, forward-thinking public sector organisation in York. Were looking for a passionate, people-focused IT Trainer & Support Specialist to join their growing team.
This is an exciting opportunity for someone who thrives on empowering others through learning, enjoys creating training content, and wants to make a lasting impact by improving digital confidence and capability across an organisation.
Training Is at the Heart of This Role
As the go-to expert for IT training, you\’ll take the lead in designing and delivering engaging learning experiences that help staff across all levels get the most out of their systems and tools. Whether you\’re onboarding new starters, running group workshops, or offering one-on-one support, your focus will be on making IT accessible, effective, and easy to use.
What Youll Be Doing:
- Leading tailored IT training sessions (1-to-1 and group-based) across systems, apps, and internal processes
- Designing and maintaining user-friendly learning materials such as guides, tutorials, and quick tips
- Owning the onboarding experience for new starters with engaging system and process training
- Monitoring system usage and performance to identify knowledge gaps and deliver targeted training
- Providing hands-on IT support when needed especially how-to queries and user guidance
- Collaborating with departments to embed best practices and improve understanding of processes
- Driving change through education, supporting the rollout of new tools and ensuring smooth adoption
- Working closely with IT and Compliance teams to align training with system updates and organisational goals
- Visiting other sites occasionally to support teams and deliver in-person sessions
What Were Looking For:
- Solid IT background with a strong interest in learning & development
- A confident and engaging trainer, comfortable speaking to individuals and groups at all levels
- Previous experience delivering training or onboarding in a business or public sector environment
- Excellent communication skills with a talent for making complex systems simple and user-friendly
- Organised, adaptable, and proactive able to manage multiple training needs across departments
- A genuine team player who enjoys supporting colleagues and improving ways of working
- A full UK driving licence and willingness to travel to local offices as needed
Whats On Offer:
- A training-first role where you can make a tangible difference
- Flexible, hybrid working options for better work-life balance
- A clear career progression pathway with support for your development
- Great benefits including generous holiday (with your birthday off!), enhanced family leave, health plan, life cover, and cycle-to-work scheme
- A collaborative, inclusive environment where your ideas are valued and encourage
Apply now through Staff Power and become a key player in building digital confidence across this forward-thinking organisation!
Job Types: Full-time, Permanent
Benefits:
- Free parking
Schedule:
- Monday to Friday
Work Location: In person
IT Trainer & Support Specialist in York employer: Staff Power Group Limited
Contact Detail:
Staff Power Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Trainer & Support Specialist in York
✨Tip Number 1
Familiarise yourself with the latest IT training methodologies and tools. Being knowledgeable about current trends in digital learning will not only enhance your training sessions but also show that you're proactive and committed to continuous improvement.
✨Tip Number 2
Network with professionals in the field of IT training and support. Attend local meetups or online webinars to connect with others who share your passion. This can lead to valuable insights and potential referrals for the role.
✨Tip Number 3
Prepare to demonstrate your training skills in a practical setting. Be ready to showcase how you would approach a training session, perhaps by creating a mini-training module on a relevant IT topic during the interview process.
✨Tip Number 4
Research the organisation's current IT systems and tools. Understanding their specific needs and challenges will allow you to tailor your approach and show how you can make a significant impact from day one.
We think you need these skills to ace IT Trainer & Support Specialist in York
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Trainer & Support Specialist position. Tailor your application to highlight how your skills and experiences align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your IT background, training experience, and communication skills. Use bullet points to outline your achievements and ensure it is easy to read. Highlight any relevant certifications or training methodologies you are familiar with.
Write a Strong Cover Letter: In your cover letter, express your passion for empowering others through learning. Provide specific examples of how you've successfully delivered training or support in the past, and explain why you're excited about this opportunity with the public sector organisation.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Staff Power Group Limited
✨Show Your Passion for Training
Make sure to express your enthusiasm for empowering others through learning. Share examples of how you've successfully trained individuals or groups in the past, and highlight your commitment to improving digital confidence.
✨Demonstrate Your IT Knowledge
Be prepared to discuss your solid IT background and how it relates to the role. Familiarise yourself with the systems and tools mentioned in the job description, and be ready to explain how you would make them accessible and user-friendly for staff.
✨Prepare Engaging Training Scenarios
Think of creative ways to present training content during the interview. You might be asked to demonstrate how you would lead a training session, so consider preparing a mini-session or discussing your approach to designing engaging learning materials.
✨Highlight Your Communication Skills
Since excellent communication is key for this role, be sure to showcase your ability to simplify complex information. Use clear examples from your previous experiences where you successfully communicated technical concepts to non-technical audiences.
