Customer Service Representative - Dutch Speaking in Wakefield, West Yorkshire

Dutch-speaking customer service representative responsibilities:

Dealing with customer enquiries over the telephone and via email must be able to respond in Dutch
Prioritise customer requests (orders, samples, information, claims, complaints)
Ensure customer issues are dealt with professionally and in a timely manner
Accurate updating of records and maintenance
Meet performance targets and team goals
Collaborate with other team members to resolve issues
Escalate errors or mistakes as soon as identified, apply all necessary corrective measures, and propose corrective actions

Dutch-speaking Customer Service Representative required skills:

Ability to prioritise and undertake numerous tasks simultaneously
Ability to record information accurately
Previous experience in customer service
Experience in Salesforce
Excellent written and verbal communication in both English & Dutch
Strong problem-solving abilities and attention to detail
The ability to work independently and as part of a team
Excellent communication and interpersonal skills
Proficiency in using customer service software and Microsoft Office Suite

This role is Monday – Friday 8.30 – 4.30 and is a Hybrid role with 2 days working from home once initial training is complete.