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- Tasks: Be the friendly voice for customers, handling calls and emails while building lasting relationships.
- Company: Join a respected Driffield-based company known for its supportive work culture.
- Benefits: Enjoy a competitive salary, annual bonus, health programme, and free parking.
- Why this job: This role offers growth potential in a stable environment with a focus on customer satisfaction.
- Qualifications: Previous customer service or sales experience is preferred; strong communication skills are essential.
- Other info: Ideal for those who thrive in a team and enjoy helping others.
The predicted salary is between 20300 - 28700 £ per year.
Location: Driffield
Salary: £25,350
Staff Power is recruiting on behalf of our Driffield-based client for a Customer Service Advisor. As the first point of contact for customers, you will be responsible for handling sales orders, responding to enquiries, and helping build strong, long-term relationships.
Key Responsibilities:- Handle incoming and outbound phone calls, emails, and messages
- Understand customer needs and offer tailored solutions
- Answer product and company-related queries
- Share information on new products and promotions
- Provide quotes and check product availability
- Maintain customer records on the CRM system
- Address complaints professionally and escalate when needed
- Support the wider team with general admin tasks
- Friendly, confident, and customer-focused
- Previous experience in a Customer Service or Sales role (ideally in the food service industry)
- A clear, professional communicator (written and verbal)
- Organised, accurate, and calm under pressure
- A team player who takes pride in excellent service
- Salary: £25,350 per year + annual bonus
- Health & wellbeing programme
- Free on-site parking
- Supportive and stable working environment
This is a fantastic opportunity to join a well-established, respected business with long-term career potential.
Customer Service Advisor in Driffield, North Humberside employer: Staff Power Group Limited
Contact Detail:
Staff Power Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Driffield, North Humberside
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding their offerings will help you answer customer queries more effectively and demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, both verbal and written. As a Customer Service Advisor, you'll need to convey information clearly and professionally, so consider role-playing scenarios or using mock calls to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or complaints, as this will highlight your capability to handle similar situations in the new role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and understanding what the employer values.
We think you need these skills to ace Customer Service Advisor in Driffield, North Humberside
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or sales, especially if you have worked in the food service industry. Use specific examples to demonstrate your skills in handling customer queries and building relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly and confident personality. Mention your previous experience and how it aligns with the responsibilities of the Customer Service Advisor role. Be sure to express your enthusiasm for the position and the company.
Highlight Communication Skills: Since clear communication is key for this role, emphasise your written and verbal communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated with customers in past roles.
Showcase Problem-Solving Abilities: In your application, include instances where you've effectively addressed customer complaints or challenges. This will demonstrate your ability to remain calm under pressure and your commitment to providing excellent service.
How to prepare for a job interview at Staff Power Group Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, products, and customer service philosophy. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or a complaint. Prepare specific examples from your past experience that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Communication Skills
As a Customer Service Advisor, clear communication is key. During the interview, practice articulating your thoughts clearly and confidently. Use examples that highlight your verbal and written communication skills, especially in a customer-focused context.
✨Demonstrate Team Spirit
Since the role requires teamwork, be ready to discuss how you collaborate with others. Share experiences where you contributed to a team goal or supported colleagues, emphasising your ability to work well in a supportive environment.
