Customer Service Advisor in Cramlington

ob description

Staffpower Group are delighted to be working with our client based in Cramlington who are looking for a committed Customer Service Advisor focussed on delivering exceptional service and creating a seamless experience for their customers. As the first point of contact for customers, youll be responsible for handling all customer queries via telephone, email & chat.

Main Duties:

• Respond promptly and professionally to customer inquiries
• Provide accurate information regarding products, services, and policies
• Resolve customer complaints with patience and efficiency
• Collaborate with other departments to resolve complex issues
• Maintain a positive and empathetic attitude toward customers at all times

About You:

• A minimum of 1 years experience in a customer service environment
• Customer-focused
• Thrives in a dynamic and challenging environment.
• Excellent communication skills.
• Searching for progression opportunities

Experience:

• Customer service: 1 year (required)

If you are passionate about customer service we would love to hear from you!

Job Type: Full-time, Permanent

Pay: 24.5K

Benefits:

• Hybrid Role
• Annual pay review
• Full onsite training for a minimum of 2 weeks
• Internal progression opportunities
• Overtime availability during peak times

Schedule:

• Monday Friday
• 9am-5pm
• No weekends

Work Location: Hybrid (2/3 days in office)