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- Tasks: Manage customer orders from receipt to delivery and resolve issues.
- Company: Join a dynamic team in a thriving organisation near Malton.
- Benefits: Enjoy a Monday to Friday schedule, excellent benefits, and on-site parking.
- Why this job: Perfect for those seeking a long-term career with growth opportunities in customer service.
- Qualifications: Experience in fast-paced customer environments and strong communication skills required.
- Other info: Ideal for candidates with office and customer service experience.
The predicted salary is between 27000 - 37800 £ per year.
We have an exciting opportunity for a Customer Service Administrator to join our clients Customer Service team based near Malton. You will be responsible for the management of customer orders from receipt through to delivery, and you will need to have excellent communication skills for liaising with other departments within the business.
Main Duties:
- Processing orders via SAP
- Acknowledging customer orders within 24 hours of receipt
- Raising complaints on the SAP system within 24 hours of receipt and working with the Customer Care Team to reach resolutions for the customer
- Processing credit and debit notes
- Working with the Transport Department, retrieving ETA information and organising expedited transport where needed
- Working as part of a team, with own colleagues within Customer Service and those from other key departments
- Utilising problem-solving skills to find customer resolutions
- Independently organising, prioritising and managing workload
- Maintaining calm under pressure
- Demonstrating excellent verbal and written communication skills
What we are looking for:
- Proven knowledge and experience of working in a fast-paced customer focused environment
- Strong computer skills
- Proven experience of working with a team to achieve results
- Proven data input experience
- Experience of SAP would be an advantage
- Hard working and committed
- Excellent communication skills both verbally and literate
This role would ideally suit someone who is looking for a long-standing career to grow within a large organisation. If you have office and customer service experience then this could be the perfect opportunity for you!
Benefits:
- Monday to Friday
- Excellent benefits package
- On-site parking
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Customer Service Administrator in Malton, North Yorkshire employer: Staff Power Group Limited
Contact Detail:
Staff Power Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Malton, North Yorkshire
✨Tip Number 1
Familiarise yourself with SAP, as it's a key part of the role. If you haven't used it before, consider taking an online course or watching tutorial videos to get a basic understanding of how it works.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Practice responding to customer queries or complaints in a calm and professional manner, as this will be crucial in your day-to-day responsibilities.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will demonstrate your capability to handle challenges effectively during the interview.
✨Tip Number 4
Research the company and its values. Understanding their customer service philosophy can help you align your answers during the interview and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Administrator in Malton, North Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills related to order management and communication. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention your familiarity with SAP and how your problem-solving skills can benefit their team.
Highlight Teamwork Experience: In your application, emphasise any previous roles where you successfully worked as part of a team. Provide examples of how you collaborated with others to achieve results, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and professional communication is key, especially for a role that requires excellent written skills.
How to prepare for a job interview at Staff Power Group Limited
✨Showcase Your Communication Skills
Since the role requires excellent verbal and written communication, be prepared to demonstrate these skills during the interview. Practice articulating your thoughts clearly and concisely, and consider sharing examples of how you've effectively communicated with customers or colleagues in the past.
✨Familiarise Yourself with SAP
If you have experience with SAP, make sure to mention it. If not, take some time to learn the basics before the interview. Understanding how order processing works in SAP can give you an edge and show your willingness to learn.
✨Prepare for Problem-Solving Scenarios
The job involves resolving customer issues, so be ready to discuss specific examples where you've successfully solved problems in a fast-paced environment. Think about challenges you've faced and how you approached them, as this will highlight your problem-solving skills.
✨Demonstrate Teamwork Experience
This position requires working closely with other departments, so be prepared to talk about your experience in team settings. Share instances where collaboration led to successful outcomes, emphasising your ability to work well with others to achieve common goals.
