Shift Operations Manager – Norwich

People & Team Leadership

• Lead and coordinate a dedicated team of technicians, fitters, and assistants to deliver maintenance and repair activities on rolling stock.
• Support safe working practices and ensure activities meet safety, quality, and performance standards.
• Assist with people-related processes including welfare, annual leave, occupational health, and appraisals.
• Maintain a strong daily presence on the shop floor, monitoring progress and addressing issues quickly.
• Support allocation of work issued by the SPM in line with maintenance plans, work arising, and enhanced tasks.
• Carry out maintenance, fault-finding, repairs, investigations, and inspections as required.
• Ensure local processes are followed (tooling, COSHH, parts handling, tagging, documentation).
• Provide guidance, coaching, and technical support to colleagues.
• Answer technical queries and support interactions with the Client where required.
• Promote effective teamwork, positive communication, and collaborative problem-solving.
• Support personal development and competence maintenance for self and team members.

Operational, Technical & Quality Responsibilities

• Support the development, implementation, and adherence to Stadler standards, procedures, and legislative requirements.
• Deliver work in accordance with work instructions, safety procedures, and engineering best practice.
• Maintain accurate documentation (job cards, defect logs, work orders), ensuring records meet compliance standards.
• Carry out inspections, in-process evaluations, and condition assessments to ensure work quality and safety.
• Undertake condition monitoring activities and use available analytical systems (e.g. RDS, OTMR).
• Monitor unit and fleet performance, participating in investigations into repeat defects and technical incidents.
• Support feedback loops and lessons-learned processes to prevent recurring issues.
• Provide technical input to improvement initiatives led by OPEX/Performance Engineers or depot teams.
• Assist SPM and OMARM in improving SRMS accuracy including workflow, processing, and asset exchanges.
• Contribute to the creation or updating of work instructions and safety documentation when required.

Safety, Values & Continuous Improvement

• Actively promote a Zero Harm culture and lead by example in safe behaviours and decision-making.
• Ensure compliance with all safety-critical requirements, including working time regulations and substance-misuse rules.
• Demonstrate values-based behaviour aligned with Stadler standards.
• Escalate risks, non-conformances, or safety concerns promptly and support mitigation actions.
• Participate in improvement projects, initiatives, and cross-functional working groups.
• Support continuous improvement across processes, systems, working practices, and performance levels.
• Undertake any reasonable tasks as required to support depot performance.

How You Will Contribute

• Recognised apprenticeship (City & Guilds BTEC minimum) with Mechanical, Electrical, or Electronic bias and NVQ Level 5 or equivalent.
• Extensive engineering experience in rolling stock maintenance or comparable environment.
• Strong knowledge of modern technical systems, fault-finding, and root cause investigation techniques.
• Ability to interpret electrical and mechanical schematics confidently.
• Strong understanding of production-based safety and risk management.
• Proven ability to diagnose complex engineering problems.
• Ability to maintain required competencies for a safety-critical role.
• Commitment to maintaining specialist knowledge and professional development.
• Customer-focused approach with high quality standards.
• Effective teamwork skills and willingness to support colleagues.
• Aware of cost impacts and operational efficiencies.
• Passion for continuous improvement and operational excellence.
• Competent IT skills including MS Office.