Shift Operations Manager in Norwich

Are you passionate about the future of rail transport? Do you want to be part of a team that’s shaping the next generation of trains using cutting‑edge technology? Look no further! Join us as a Shift Operations Manager. Our current depot locations are in Cardiff, Glasgow, Liverpool, Leicester, Newcastle and Norwich offering a wide scope of opportunity for someone looking to develop a career in the UK Rail Industry. The successful candidate will be based at Norwich.

Who we are: SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high‑class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.

Why Join Us:

• Innovative Environment: Working in a fast paced, results orientated environment, you will proactively work alongside your team to ensure services are available.
• Growth and Development: You will be part of a dynamic company committed to the development of our people, offering opportunities for learning and career development.
• Passionate Team: You will manage a dedicated team working diligently to deliver and provide an essential service successfully collaborating with key stakeholders.
• Customer-Centric Approach: You will work effectively to ensure the needs and expectations of our service users are supplied with the highest standards of service.

What We’re Looking For: We're seeking proactive individuals who align with our company KPI’s and values. If you are looking to make a difference and deliver high quality service then we want to hear from you.

What We Will Offer You In Return:

• Competitive Salary
• 35 hour working week following a DuPont roster.
• Salary sacrifice led pension plan that matches employee contributions up to 10% upon successful completion of probation.
• Employee Assistance Programme.
• Wellbeing program that supports employees with their physical and mental health.
• Cycle to Work Scheme.
• Company Sick Pay.

Role Overview: The Shift Operations Manager supports the Shift Production Manager in the effective leadership and coordination of a specified shift production team. The role ensures that maintenance, repair, and operational activities are delivered safely, accurately, and efficiently to meet contractual performance levels, including Safety, Reliability, Productivity, and Train Availability. The postholder contributes to creating a safe working environment, maintaining high engineering standards, promoting continuous improvement, and supporting smooth operational delivery on a 24/7 basis.

Key Responsibilities:

• People & Team Leadership: Lead and coordinate a dedicated team of technicians, fitters, and assistants to deliver maintenance and repair activities on rolling stock. Support safe working practices and ensure activities meet safety, quality, and performance standards. Assist with people-related processes including welfare, annual leave, occupational health, and appraisals. Maintain a strong daily presence on the shop floor, monitoring progress and addressing issues quickly. Support allocation of work issued by the SPM in line with maintenance plans, work arising, and enhanced tasks. Carry out maintenance, fault-finding, repairs, investigations, and inspections as required. Ensure local processes are followed (tooling, COSHH, parts handling, tagging, documentation). Provide guidance, coaching, and technical support to colleagues. Answer technical queries and support interactions with the Client where required. Promote effective teamwork, positive communication, and collaborative problem-solving. Support personal development and competence maintenance for self and team members.
• Operational, Technical & Quality Responsibilities: Support the development, implementation, and adherence to Stadler standards, procedures, and legislative requirements. Deliver work in accordance with work instructions, safety procedures, and engineering best practice. Maintain accurate documentation (job cards, defect logs, work orders), ensuring records meet compliance standards. Carry out inspections, in-process evaluations, and condition assessments to ensure work quality and safety. Undertake condition monitoring activities and use available analytical systems (e.g. RDS, OTMR). Monitor unit and fleet performance, participating in investigations into repeat defects and technical incidents. Support feedback loops and lessons-learned processes to prevent recurring issues. Provide technical input to improvement initiatives led by OPEX/Performance Engineers or depot teams. Assist SPM and OMARM in improving SRMS accuracy including workflow, processing, and asset exchanges. Contribute to the creation or updating of work instructions and safety documentation when required.
• Safety, Values & Continuous Improvement: Actively promote a Zero Harm culture and lead by example in safe behaviours and decision-making. Ensure compliance with all safety-critical requirements, including working time regulations and substance-misuse rules. Demonstrate values-based behaviour aligned with Stadler standards. Escalate risks, non-conformances, or safety concerns promptly and support mitigation actions. Participate in improvement projects, initiatives, and cross-functional working groups. Support continuous improvement across processes, systems, working practices, and performance levels. Undertake any reasonable tasks as required to support depot performance.

Experience, Skills and Qualifications:

• Recognised apprenticeship (City & Guilds BTEC minimum) with Mechanical, Electrical, or Electronic bias and NVQ Level 5 or equivalent.
• Extensive engineering experience in rolling stock maintenance or comparable environment.
• Strong knowledge of modern technical systems, fault-finding, and root cause investigation techniques.
• Ability to interpret electrical and mechanical schematics confidently.
• Strong understanding of production-based safety and risk management.
• Proven ability to diagnose complex engineering problems.
• Ability to maintain required competencies for a safety-critical role.
• Commitment to maintaining specialist knowledge and professional development.
• Customer-focused approach with high quality standards.
• Effective teamwork skills and willingness to support colleagues.
• Awareness of cost impacts and operational efficiencies.
• Passion for continuous improvement and operational excellence.
• Competent IT skills including MS Office.

Closing date for applications is Friday 5th June 2026.