Traincare Operative (Newcastle) Full time Traincare Operative (Newcastle) Full time in Newcastle upon Tyne

Are you passionate about the future of rail transport? Do you want to be part of a team that’s shaping the next generation of trains using cutting‑edge technology? Join us as a Traincare Operative at our Newcastle depot, ensuring trains are clean and presentable for service to the standards set out within the Service Quality Regime.

Innovative Environment: Working in a fast‑paced, results‑orientated environment, where innovation and high cleanliness standards are key to our success.

Growth and Development: You will be part of a dynamic company committed to the development of our personnel.

Passionate Team: You will be a key part of a dedicated team working diligently to deliver the Service Quality Regime standards efficiently and effectively, ensuring cleanliness of our Metrocars.

Customer‑Centric Approach: You will be responsible for delivering exceptional cleaning standards as required, ensuring our services meet the highest standards of quality and safety for our customers.

Responsibilities:

• Carry out a full range of train presentation tasks, including duty cleans, front and back‑end cleans, light and heavy cleans, exterior washes, periodic deep cleans, and graffiti removal.
• Maintain facilities such as offices and buildings to ensure a clean and professional environment.
• Follow safe working procedures when handling water, soaps, detergents, chemicals, and cleaning equipment or machines.
• Support operational activities including shunting, overhead crane operation and slinging, forklift truck (FLT) operation, and cleaning of assets and components.
• Respond to customer needs with in‑service cleans as a “first response” when required.
• Input and analyse data in electronic management systems such as SRMS, ensuring all documentation (job cards, defect logs, component labels, work orders) is completed accurately.
• Assist with materials management, ensuring correct stock withdrawals and efficient return of items for warranty or repair.
• Conduct regular checks, audits, and inspections of tools, equipment, and facilities, reporting and resolving issues promptly.
• Participate in safety tours, in‑process checks, and condition assessments to ensure work meets specifications and safety standards.
• Support risk assessments and contribute to maintaining the risk register.
• Mentor and support new starters through initial and on‑the‑job training, including assessments.
• Uphold industry best practices and assist in developing and implementing standards and procedures in line with legal and environmental obligations.
• Promote and embed a zero‑harm culture, taking proactive steps to prevent non‑conformities, safety incidents, and process deficiencies.
• Demonstrate value‑based behaviours, setting a positive example and challenging inappropriate actions.
• Report to the Production Manager / Train Presentation Support Manager, ensuring trains are safe, clean and ready for service.
• Support new starter training and maintain high standards of safety, quality and compliance.

Qualifications:

• Qualification or equivalent experience in a rail or depot environment.
• Experience working in teams and engaging with stakeholders.
• Ability to work under pressure and meet tight deadlines.
• Customer‑focused with a commitment to quality.
• Flexible, with strong interpersonal and communication skills.
• Experience adapting to change and contributing to discussions with internal and external stakeholders.
• Understanding of legislation and standards for health and safety.
• Passion for continuous improvement and operational excellence.
• Good ICT skills, including Microsoft Office.
• Willingness to obtain First Aid and Fire Marshal certification.
• Competency in Personal Track Safety (PTS) and rolling stock maintenance standards.
• Medically fit and able to pass drugs and alcohol testing (random and for cause).
• Full UK driving licence.

Desirable Skills & Experience:

• Extensive experience in operational transport and production environments, with knowledge of rolling stock units.
• Knowledge of advanced Lean, Kaizen, 6S and modern production techniques.
• Experience contributing to complex root cause investigations.
• Strong understanding of workplace risk and safety within transport and production settings.
• Proven ability to identify and mitigate risks, and maintain risk registers to support safe systems of work.
• Driven to lead and achieve great things together.

Company: SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high‑class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.

Benefits:

• Wellbeing programme that supports employees with their physical and mental health.
• Competitive employee discount platform that provides discounts with leading brands and retailers.
• Cycle to Work Scheme.
• Enhanced family‑friendly benefits.
• Company sick pay upon successful completion of probation.

Salary & Working Hours:

• A starting salary of £23,854 (plus 20% shift allowance) and, following successful completion of competencies, increasing to £26,240 (plus 20% shift allowance).
• 237.6 hours holiday entitlement inclusive of bank holidays with long‑service increases at year 5 and year 10.
• 36‑hour working week, permanent night shift.
• Salary sacrifice pension plan that matches employee contributions up to 10% upon successful completion of probation, or the option to join the Local Government Pension Scheme (LGPS).