At a Glance
- Tasks: Lead business support, driving improvement and building strong stakeholder relationships.
- Company: Join SRSUK, a proud subsidiary of Stadler Rail AG, shaping the UK rail industry.
- Benefits: Flexible working, competitive salary, wellness programmes, and career development opportunities.
- Other info: Dynamic environment focused on continuous growth and innovation.
- Why this job: Make a real impact by enhancing customer experience and operational excellence.
- Qualifications: Proven leadership skills with commercial awareness and a passion for collaboration.
The predicted salary is between 42750 - 52250 £ per year.
The successful candidate will be based at our Leicester depot, working closely with the Head of Location and key stakeholders to support the delivery of operational and business objectives.
We're seeking an experienced leader with strong commercial awareness who can bring people, processes and performance together.
Leading the business support function, you'll create an environment where people can thrive, drive continuous improvement and build strong stakeholder relationships while helping shape the future direction of our business., Build strong and trusted relationships with customers and key stakeholders, ensuring excellent service delivery and long-term partnership success.
- Support the delivery of contractual commitments, balancing customer needs, operational priorities and business objectives.
- Identify opportunities to improve performance, efficiency and customer experience through effective planning and continuous improvement.
- Lead cross-functional collaboration to ensure resources, processes and priorities are aligned to business needs.
- Contribute to commercial discussions, contract variations and performance reviews, helping to drive sustainable business success.
- Use data and insight to identify risks, opportunities and areas for improvement, supporting informed decision-making.
- Promote a culture of safety, inclusion, accountability and operational excellence.
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We're looking for someone who is collaborative, proactive and passionate about making a positive impact.
If you enjoy building relationships, developing solutions, driving improvement and helping teams succeed, we'd love to hear from you.
SRSUK is a proud subsidiary of Stadler Rail AG Switzerland.
At SRSUK we take pride in delivering high-class services for our modern trains across the UK.
Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry.
We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.
Why Join Us
A Role with Impact
You'll play a key role in shaping how our business operates, bringing people, processes and performance together to support the delivery of a safe, reliable and customer-focused service.
Growth and Development
We're committed to helping our people grow and succeed.
You'll have opportunities to develop your skills, broaden your experience and build your career within a supportive environment.
Collaboration and Inclusion
You’ll work with a wide range of colleagues, customers and stakeholders, building strong relationships and helping to create an inclusive culture where everyone can thrive.
Continuous Improvement
We value fresh ideas and encourage our people to challenge the status quo.
You'll have the opportunity to influence change, improve ways of working and make a meaningful contribution to our future success.
Customer Focused
Everything we do is centred on delivering the best possible experience for our customers and service users.
You’ll help ensure we continue to meet their needs through high-quality service and operational excellence.
Competitive Salary
36-hour working week with flexible working arrangements.
As a 24/7 operational business, we recognise the importance of flexibility and work with our employees to balance business needs with individual circumstances wherever possible.
- Flexi-time scheme, offering the opportunity to accrue up to 17 additional flexi days per year, subject to business requirements
- Salary sacrifice led pension plan that matches employee contributions up to 10% upon successful completion of probation.
- Employee Assistance Programme.
- Wellbeing program that supports employees with their physical and mental health.
- Cycle to Work Scheme.
- Employee Benefits Platform, giving you access to exclusive discounts and savings on shopping, dining, fitness memberships, travel, entertainment, health and wellbeing services.
- Company Sick Pay.
- #J-18808-Ljbffr
Head of Business Support in Leicester employer: Stadler Rail Service UK Limited
At SRSUK, based in Leicester, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. As a leader in the UK rail industry, we offer competitive salaries, flexible working arrangements, and a commitment to continuous professional development, ensuring that you can grow your career while making a meaningful impact on our operations and customer service. Join us to be part of a forward-thinking team dedicated to innovation and excellence in delivering high-class services for modern trains.
Contact Details:
Stadler Rail Service UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Support in Leicester
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We think you need these skills to ace Head of Business Support in Leicester
Some tips for your application 🫡
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Since this is a full-time leadership role, spending time thinking about your vision for Stadler Rail Service UK Limited could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
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