At a Glance
- Tasks: Lead business support, enhance customer experience, and drive continuous improvement.
- Company: Join SRSUK, a leading player in the UK rail industry with a focus on innovation.
- Benefits: Opportunities for growth, supportive environment, and a chance to make a real impact.
- Other info: Dynamic role based in Leicester with excellent career development opportunities.
- Why this job: Shape the future of rail services while building strong relationships and driving change.
- Qualifications: Experience in leadership, collaboration, and a passion for positive impact.
The predicted salary is between 59400 - 72600 £ per year.
SRSUK is a proud subsidiary of Stadler Rail AG Switzerland. At SRSUK we take pride in delivering high-class services for our modern trains across the UK. Our established presence in passenger rail, combined with our expanding expertise in freight rail, positions us as a leading service supplier in the UK rail industry. We are dedicated to continuous growth and technical innovation, in line with our ambitious business strategy.
Why Join Us:
- A Role with Impact: You’ll play a key role in shaping how our business operates, bringing people, processes and performance together to support the delivery of a safe, reliable and customer-focused service.
- Growth and Development: We’re committed to helping our people grow and succeed. You’ll have opportunities to develop your skills, broaden your experience and build your career within a supportive environment.
- Collaboration and Inclusion: You’ll work with a wide range of colleagues, customers and stakeholders, building strong relationships and helping to create an inclusive culture where everyone can thrive.
- Continuous Improvement: We value fresh ideas and encourage our people to challenge the status quo. You’ll have the opportunity to influence change, improve ways of working and make a meaningful contribution to our future success.
- Customer Focused: Everything we do is centred on delivering the best possible experience for our customers and service users. You’ll help ensure we continue to meet their needs through high-quality service and operational excellence.
What We’re Looking For:
We’re looking for someone who is collaborative, proactive and passionate about making a positive impact. If you enjoy building relationships, developing solutions, driving improvement and helping teams succeed, we’d love to hear from you.
How You Can Make an Impact:
Role Overview: The successful candidate will be based at our Leicester depot, working closely with the Head of Location and key stakeholders to support the delivery of operational and business objectives. We’re seeking an experienced leader with strong commercial awareness who can bring people, processes and performance together. Leading the business support function, you’ll create an environment where people can thrive, drive continuous improvement and build strong stakeholder relationships while helping shape the future direction of our business.
How You Will Contribute:
- Build strong and trusted relationships with customers and key stakeholders, ensuring excellent service delivery and long-term partnership success.
- Support the delivery of contractual commitments, balancing customer needs, operational priorities and business objectives.
- Identify opportunities to improve performance, efficiency and customer experience through effective planning and continuous improvement.
- Lead cross-functional collaboration to ensure resources, processes and priorities are aligned to business needs.
- Contribute to commercial discussions, contract variations and performance reviews, helping to drive sustainable business success.
- Use data and insight to identify risks, opportunities and areas for improvement, supporting informed decision-making.
- Promote a culture of safety, inclusion, accountability and operational excellence.
Your Contact Person: Laura Davison, HR Assistant, +44 7851 244386
Head of Business Support in Leicester employer: Stadler Rail AG
SRSUK is an exceptional employer that values the growth and development of its employees, offering a dynamic work culture where recent graduates can thrive. With a focus on providing meaningful exposure to the rail industry, our Graduate Trainee programme fosters professional development through hands-on experience in commercial and legal functions, all within the vibrant cities of Liverpool and Newcastle. Join us to be part of a supportive team that champions innovation and collaboration, ensuring you have the tools and opportunities to succeed in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Support in Leicester
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Business Support at Stadler Rail AG!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Stadler Rail AG or be willing to refer you for that Head of Business Support position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Stadler Rail AG who’s on the lookout for their next Head of Business Support star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Business Support role at Stadler Rail AG!
We think you need these skills to ace Head of Business Support in Leicester
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Stadler Rail AG. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Stadler Rail AG
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Stadler Rail AG. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
