At a Glance
- Tasks: Welcome visitors, assist with queries, and ensure event safety.
- Company: Join a leading event services company in Derby and the Midlands.
- Benefits: Flexible casual hours, competitive pay, and experience at exciting events.
- Other info: Great opportunity for personal growth and networking in the events industry.
- Why this job: Be part of unforgettable moments at concerts, sports, and festivals.
- Qualifications: Customer service experience and calmness under pressure required.
We are looking for Event Stewards to work at events in Derby and across the Midlands. The successful candidate will have the opportunity to work at a multitude of events such as sporting events, concerts, and festivals, in particular: Derby County FC, Silverstone Race Circuit, Everton FC, Wolverhampton Wanderers, Coventry City, Burnley FC, Wigan FC and Wigan Warriors and many more! Transport may occasionally be available to events around the country when needed.
Stadium serves its clients with one goal in mind – keeping you safe. We consistently achieve this goal through the three key parts of our business: Event Services, Training, and temporary Hostile Vehicle Mitigation (HVM). We pride ourselves on providing a world-class level of customer service and are looking for industry-leading experts to join us in experiencing working at what we like to call, the world\'s special moments!
Responsibilities include and are not limited to:
- Welcoming all visitors to the venue/ event
- Dealing with any queries and offering additional information regarding the event
- Checking access passes (where applicable)
- Showing fans to their seats, toilets bars & Catering
- Helping to direct flow of foot traffic
- Providing emergency evacuation messages and assisting with disorder
- Offer an excellent level of customer service to ensure the smooth running of the event
- Remembering emergency code words, fire and first aid procedures
- Being the eyes and ears of the event and ensuring the safety team have the information they require
- Assisting the car parking teams in parking cars and coaches at events
- Assisting the traffic teams in directing traffic or road closures
Required skills, qualifications, and experience:
- Previous customer service experience
- You must have a good level of verbal and written English
- The ability to keep calm in high pressured situations
Required Documents:
- DBS Certificate
- If you do not have one, please use the following link to obtain one: Request a basic DBS check - GOV.UK
Hours of work:
Shift times will vary on each event, early and late shifts will be available.
All work is offered on a casual basis giving you flexibility to work around your current commitments.
Rate of pay:
The hourly rate will be £12.21
If you have previously worked as a customer service assistant, event steward, car park marshal, traffic management operative, traffic attendant, hospitality host, front of house or any other relatable role please apply today with your CV attached!
Due to the nature of this role all applicants must be over 18 years of age.
Event Steward (Derby) employer: Stadium Traffic Management Ltd
Join our dynamic team as an Event Steward in Derby, where you will be part of a vibrant work culture that celebrates the excitement of live events. We offer flexible working hours, competitive pay, and the chance to grow your skills in customer service while ensuring the safety and enjoyment of attendees at renowned venues across the Midlands. With opportunities to work at prestigious events and a commitment to world-class service, this role is perfect for those seeking meaningful and rewarding employment.
Contact Details:
Stadium Traffic Management Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Event Steward (Derby)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Stadium Traffic Management Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Stadium Traffic Management Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Event Steward (Derby)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Stadium Traffic Management Ltd.
How to prepare for a job interview at Stadium Traffic Management Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Stadium Traffic Management Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Stadium Traffic Management Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
