At a Glance
- Tasks: Manage customer accounts, optimise trading performance, and resolve operational challenges.
- Company: Join the world’s leading sports technology company with a global presence.
- Benefits: Flexible working hours, vibrant community, and online training resources.
- Other info: Collaborative environment with diverse colleagues and opportunities for growth.
- Why this job: Be part of an innovative team that impacts sports, media, and betting worldwide.
- Qualifications: 3+ years in trading or strong analytical skills; fluent in English and Russian.
The predicted salary is between 40000 - 50000 £ per year.
We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
We are looking for an experienced and commercially aware Operational Account Manager to join our Managed Trading Services (MTS) team. In this role, you will act as a trusted partner to customers, helping them optimise trading performance, adopt products effectively, and resolve operational challenges. This is an excellent opportunity for someone with strong sports trading knowledge, customer-facing experience, and the ability to turn business needs into practical operational solutions.
Key Stakeholders
You will work closely with Trading, Product, Integration, Customer Support, and other operational teams, while serving as a primary contact for assigned customers. Success in this role depends on your ability to build strong relationships, communicate clearly, and collaborate across functions to deliver a high-quality customer experience throughout launch and the wider customer lifecycle.
THE CHALLENGE
- Manage and support customers throughout launch and across the full customer lifecycle.
- Monitor trading performance and identify opportunities for improvement across sportsbook, sport, and league level.
- Partner with customers to address coverage, market issues, player profiling, risk policies, and pricing-related topics.
- Build strong, long-term customer relationships and ensure high satisfaction with products and services.
- Identify opportunities to introduce additional MTS features, enhancements, and service improvements.
- Coordinate actions that improve trading performance and optimise service delivery.
- Monitor operational processes to ensure service levels are achieved and structural issues are identified early.
- Deliver customer training, demonstrations, and onboarding support during implementation and handover periods.
- Drive adoption of new features and functionalities through demonstrations and regular customer engagement.
- Analyse daily customer usage to understand objectives and help customers maximise product value.
- Travel occasionally, both domestically and internationally, to support customer engagement and presentations.
- Support additional business or team priorities as required.
ABOUT YOU
- 3+ years of trading experience, or strong analytical experience with exposure to trading room management responsibilities.
- Flexibility to work shifts, including early mornings, evenings, and weekends when required.
- Proven experience in building and maintaining strong customer or client relationships.
- Strong technical aptitude and the ability to learn new tools and systems quickly.
- Excellent verbal and written communication and presentation skills.
- Experience influencing key decision-makers and working effectively with senior stakeholders.
- Strong problem-solving skills with the ability to proactively identify issues and recommend practical solutions.
- A collaborative mindset, with the confidence and credibility to build trust across internal teams.
- A curious and improvement-focused approach, with a willingness to refine systems and processes.
- Fluent in English and Russian, with the ability to communicate confidently in both languages.
- Ability to adapt to changing priorities and fast-moving product environments while meeting strict deadlines.
- Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook. SQL knowledge would be beneficial.
- Willingness to travel domestically and internationally as required by the business.
OUR OFFER
- A collaborative environment with colleagues from all over the world (Offices in Europe, Asia and US) including various social events and teambuilding.
- Flexibility to manage your workday and tasks with autonomy.
- A balance of structure and autonomy to tackle your daily tasks.
- Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.
- Global Employee Assistance Programme.
- Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).
- Online training videos.
- Flexible working hours.
OUR RECRUITMENT PROCESS:
- Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
- Two Hiring Team Interviews: Meet with the Hiring team and Hiring Manager to dive into your expertise, as also discuss team fit.
- Assessment: A short task to showcase your technical skills.
- Final Steps: Receive feedback and, if successful, an offer!
At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!
Operational Account Management, MTS employer: Stadium Scene
Sportradar is an exceptional employer, offering a vibrant and inclusive work culture that celebrates diversity and fosters collaboration among colleagues from around the globe. With flexible working hours, autonomy in managing tasks, and a strong focus on employee well-being through initiatives like the Global Employee Assistance Programme, we provide ample opportunities for personal and professional growth. Join us in London to be part of a dynamic team at the forefront of sports technology, where your contributions will directly impact our customers' success.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Account Management, MTS
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Stadium Scene. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Stadium Scene before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operational Account Management, MTS
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Stadium Scene:Your cover letter is your chance to shine! Tell us why you want to work at Stadium Scene specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Stadium Scene!
How to prepare for a job interview at Stadium Scene
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
