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- Tasks: Join us as an SIA Door Supervisor, ensuring safety at exciting events like concerts and sports.
- Company: Stadium is dedicated to providing top-notch security services at major events across the Midlands.
- Benefits: Enjoy flexible casual work hours and competitive pay of £13.25 per hour.
- Why this job: Be part of unforgettable moments while delivering excellent customer service in a dynamic environment.
- Qualifications: Must hold an SIA Door Supervisor badge and have good English communication skills.
- Other info: Ideal for those with experience in customer service or event roles; must be 18+.
- Location: Birmingham, West Midlands, United Kingdom
We are looking for SIA Door Supervisors to work at events across the Midlands. The successful candidate will have the opportunity to work at a multitude of events such as sporting events, concerts, and festivals, in particular: Derby County FC, Leicester City FC, Chelsea FC, Silverstone Race Circuit, Everton FC, Wigan Warriors, Wigan Athletic, Burnley FC, Manchester United FC, Chelsea FC, Wolverhampton Wanderers, and many more! Transport to other events around the country may occasionally be available to events when needed.
Stadium serves its clients with one goal in mind – keeping you safe. We consistently achieve this goal through the three key parts of our business: Event Services, Training, and temporary Hostile Vehicle Mitigation (HVM). We pride ourselves on providing a world-class level of customer service and are looking for industry-leading experts to join us in experiencing working at what we like to call, the world\’s special moments!
Responsibilities include and are not limited to:
- Welcoming all visitors to the venue
- Searching bags and persons before entering the venue
- Placing tags on bags once checked
- Sweeping and clearing persons from closed areas
- Assisting with evacuation procedures
- Ejecting fans from the venue/event
- Providing security related comms to members of public
- Preventing fans from taking alcohol pitch side
- Preventing fans from smoking or vaping
- Preventing fans from standing on non-safe standing areas
- Access control to VIP/ Player or Hospitality areas
- Dealing with any queries and offering additional information regarding the event
- Checking access passes (where applicable)
- Helping to direct flow of foot traffic
- Offer an excellent level of customer service to ensure the smooth running of the event
- Being the eyes and ears of the event and ensuring the safety team have the information they require
- Support other positions where necessary including stewarding, Traffic and Car Park teams.
Required skills, qualifications and experience:
- SIA Door Supervisor badge
- You must have a good level of verbal and written English
- The ability to react calmly in high pressured situations
Hours of work:
Shift times will vary on each event, early and late shifts will be available.
All work is offered on a casual basis giving you flexibility to work around your current commitments.
Rate of pay:
The hourly rate will be £13.25.
If you have previously worked as a customer service assistant, event steward, NVQ Level 2 spectator safety steward, car park marshal, traffic management operative, traffic attendant, hospitality host, front of house or any other relatable role please apply today with your CV attached!
Due to the nature of this role all applicants must be over 18 years of age.
If you do not have an SIA Door supervisor badge, then we will not be able to continue your application within our recruitment process and this will be rejected.
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SIA Door Supervisor (Birmingham) employer: Stadium Group
Contact Detail:
Stadium Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SIA Door Supervisor (Birmingham)
✨Tip Number 1
Familiarise yourself with the venues and events listed in the job description. Knowing the layout and specific requirements of places like Derby County FC or Silverstone Race Circuit can give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience in customer service or event management during your conversations. This will demonstrate your ability to handle high-pressure situations and provide excellent service, which is crucial for this role.
✨Tip Number 3
Network with professionals in the security and event management industry. Attend local events or join online forums to connect with others who may have insights or tips about working as a Door Supervisor.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think about how you would handle various scenarios, such as crowd control or dealing with difficult patrons, to showcase your problem-solving skills.
We think you need these skills to ace SIA Door Supervisor (Birmingham)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous roles related to customer service, event stewarding, or security. Mention specific events you've worked at and the skills you gained that are relevant to the SIA Door Supervisor position.
Showcase Your SIA Badge: Clearly state that you possess a valid SIA Door Supervisor badge in your CV and cover letter. This is a crucial requirement for the role, so make it prominent to avoid any confusion.
Demonstrate Communication Skills: Since the role requires good verbal and written English, provide examples of how you've effectively communicated in past roles. This could include dealing with customers, providing information, or managing queries.
Tailor Your Application: Customise your CV and cover letter to reflect the specific responsibilities mentioned in the job description. Use keywords from the listing, such as 'event services', 'customer service', and 'safety', to show that you understand the role.
How to prepare for a job interview at Stadium Group
✨Know Your Role
Familiarise yourself with the responsibilities of an SIA Door Supervisor. Understand the key tasks such as crowd control, ensuring safety, and providing excellent customer service. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Experience
If you've worked in similar roles like event stewarding or customer service, be ready to share specific examples. Highlight situations where you successfully managed high-pressure scenarios or provided exceptional service.
✨Demonstrate Communication Skills
Since the role requires good verbal and written English, practice clear and concise communication. Be prepared to discuss how you would handle queries from the public and relay important information to your team.
✨Stay Calm Under Pressure
The ability to react calmly in stressful situations is crucial. Think of examples from your past experiences where you maintained composure and effectively resolved issues, as this will show your suitability for the role.