ServiceNow Architect in Manchester

Role : ServiceNow Architect

Location : Remote in Europe

Type : Contract (Outside IR35)

Summary

We\’re seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands‑on Salesforce experience to architect and deliver robust integrations and cross‑platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders.

Key Responsibilities

• Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM / Discovery / Service Mapping, HRSD, CSM, SPM / App Engine).
• Define data models and align with CSDM standards; establish CMDB strategy, health, and governance.
• Create high-level and detailed solution designs, sequence diagrams, and integration contracts.
• Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud / Sales Cloud / Experience Cloud) using REST / SOAP, OAuth 2.0, webhooks / Platform Events, and IntegrationHub / MuleSoft or other iPaaS.
• Define data synchronization, error handling, security, and performance patterns for cross-platform workflows.