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For Companies At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues for our Dublin office.
- Company: Join a dynamic team in a vibrant tech environment.
- Benefits: Gain valuable experience, work in a supportive atmosphere, and enjoy a competitive salary.
- Why this job: Be the go-to tech hero, solving problems and helping colleagues thrive.
- Qualifications: Strong troubleshooting skills with Mac/Windows and SaaS systems required.
- Other info: Opportunity to grow your IT skills and advance your career.
The predicted salary is between 36000 - 60000 £ per year.
The Role
IT Support Specialist requires specialized technical skills and should have:
- Hands-on technical support for Dublin office
- Strong troubleshooting skills, experience with Mac/Windows, SaaS systems, and Google Workspace
Your Responsibilities
- IT and technical support to Dublin office.
- Troubleshoot Mac / Windows, SaaS systems, and Google Workspace.
- Technical troubleshooting: Installing and configuring client computer systems.
- Diagnosing and fixing computer, network, software (OS, apps), and mobile device issues via phone, chat, or in-person.
- Responding to client IT support requests.
- Meeting with clients to diagnose software, networking, or hardware issues.
- User support: Assisting employees with technology questions, guiding them through complex systems, and resolving support requests logged in ticketing systems.
- Hardware & software management: Installing, configuring, updating, and maintaining workstations, peripherals (printers, phones), operating systems, and business applications.
- System maintenance: Performing routine upkeep, monitoring performance, managing security (permissions, access), and ensuring system reliability.
- Onboarding & training: Setting up new user accounts, configuring new hire equipment, and training staff on new technology.
- Documentation: Recording support inquiries, resolutions, and maintaining internal knowledge bases.
- Project support: Assisting with IT projects, system rollouts, and hardware/software upgrades.
- Repairing hardware malfunctions, software issues, and networking problems.
Your Profile
Essential Skills / Knowledge / Experience
- Strong troubleshooting skills, experience with Mac/Windows, SaaS systems, and Google Workspace.
- IT integration system experience.
Desirable Skills / Knowledge / Experience
- IT support to customer environment.
IT Support Specialist in Shefford employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist in Shefford
✨Tip Number 1
Network like a pro! Attend local tech meetups or workshops in Dublin to connect with other IT professionals. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and projects you've worked on. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common IT support scenarios. This will help you articulate your problem-solving process and demonstrate your hands-on experience with Mac/Windows and SaaS systems.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you a leg up. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace IT Support Specialist in Shefford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on technical support experience, especially with Mac/Windows and SaaS systems. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Specialist role. Share specific examples of how you've tackled tech issues in the past and how you can bring that expertise to our Dublin office.
Show Off Your Communication Skills: As an IT Support Specialist, you'll be interacting with clients regularly. Make sure your application reflects your ability to communicate complex tech concepts clearly. We love candidates who can break down tech jargon into easy-to-understand language!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills for both Mac and Windows systems. Be ready to discuss specific issues you've resolved in the past, especially with SaaS systems and Google Workspace. This will show that you’re not just familiar with the tech but can handle real-world problems.
✨Practice Your Communication Skills
As an IT Support Specialist, you'll need to explain complex tech issues in simple terms. Practise how you would guide someone through a troubleshooting process or explain a technical concept. This will help you demonstrate your ability to assist employees effectively during the interview.
✨Showcase Your Problem-Solving Approach
Prepare examples of how you've diagnosed and fixed issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your logical approach to problem-solving and your ability to think on your feet.
✨Familiarise Yourself with Their Environment
Research the company’s tech stack and any specific tools they use. If you know they rely heavily on certain software or systems, mention your experience with them. This shows that you’ve done your homework and are genuinely interested in the role.
