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For Companies At a Glance
- Tasks: Configure and enhance Salesforce Service Cloud and Agentforce chatbot for seamless customer support.
- Company: Join a dynamic team at a leading tech company in West Drayton.
- Benefits: Enjoy competitive salary, flexible work arrangements, and opportunities for professional growth.
- Why this job: Make a real impact by optimising AI-driven customer experiences across digital channels.
- Qualifications: 3+ years of Salesforce Admin experience and familiarity with chatbot solutions required.
- Other info: Collaborative environment with strong focus on innovation and career development.
The predicted salary is between 36000 - 60000 £ per year.
Location: West Drayton, waterside office at least 3 days a week.
Job Purpose and Primary Objectives
The purpose of this role is to configure, maintain, and enhance Salesforce Service Cloud and Agentforce chatbot capabilities to deliver seamless, AI enabled customer support experiences across digital channels (Web and Mobile App). The role ensures stable platform operations, drives continuous optimisation, and partners closely with BA, Product, and Engineering teams to implement high impact conversational automation. Ensure reliable administration and configuration of Salesforce (primarily Service Cloud and digital engagement channels). Lead the configuration, setup, and optimisation of Agentforce chatbot (omni flow logic, agent behaviour, integrations). Support BA teams in deploying chatbot journeys across website and mobile app environments. Maintain seamless integration between chatbot, FAQ/AEM content, and customer service workflows. Participate in testing, troubleshooting, and iterative product improvements based on usage insights.
Key Responsibilities
- Configure and maintain Salesforce (primarily Service Cloud and digital channels (Web and App)).
- Support the setup and configuration of Agentforce, including configuring business logic via omniflow, maintaining/monitoring/optimising Agentforce Agents.
- Assist with BA teams on implementing chatbot to both website and mobile app (critical path).
- Ensure the chatbot connects properly into FAQ (AEM) articles and customer support journeys.
- Assist with testing, troubleshooting, and product optimisation.
Key Skills / Knowledge
Core Salesforce Skills- Strong Salesforce Administration experience (3+ years recommended).
- Hands on knowledge of Service Cloud, case management, digital engagement, and automations.
- Experience in configuring flows, workflows, validation rules, queues, routing, and knowledge management.
- Proven experience implementing and configuring Agentforce chatbot solutions.
- Understanding of omniflow orchestration, decision logic, and conversation mapping.
- Familiarity integrating chatbot widgets into web/mobile environments.
- Exposure to LLM based tools, AI driven customer experience solutions, and automation.
- Understanding of API based integrations, digital channels, and customer engagement workflows.
- Experience working with AEM/FAQ systems or knowledge article integration.
- Strong analytical and troubleshooting skills.
- Ability to collaborate across BA, engineering, and customer support teams.
- Excellent communication and documentation abilities.
- Comfortable working in fast paced environments with critical path deliverables.
Experience Required
- Strong Salesforce Admin background (3+ years relevant experience recommended).
- Hands on experience with Agentforce chatbot implementation.
- Understanding of integrating chat widgets into Web/App environments.
- Comfortable working across product, engineering, and customer experience teams.
- Salesforce Admin and Service Cloud certifications.
- Exposure to LLM based tools, automation, or AI driven CX solutions.
Person Specification
- Good communication and interpersonal skills.
Salesforce Admin with Agentforce Chatbot employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Admin with Agentforce Chatbot
✨Network Like a Pro
Get out there and connect with people in the industry! Attend meetups, webinars, or even local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your hands-on experience with Salesforce and Agentforce chatbot. Talk about specific projects you've worked on and how you’ve optimised customer support experiences.
✨Ace the Interview
Prepare for common interview questions related to Salesforce and chatbot implementations. Think about how you can demonstrate your analytical skills and troubleshooting abilities. Practice makes perfect, so consider mock interviews with friends!
✨Apply Through Us!
Don’t forget to check out our website for the latest job openings. Applying through us not only gives you access to exclusive roles but also shows you’re serious about joining the team. Let’s land that job together!
We think you need these skills to ace Salesforce Admin with Agentforce Chatbot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Salesforce Admin experience and any work with chatbots. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background in Salesforce and chatbot implementation makes you a perfect fit for us at StudySmarter.
Showcase Your Technical Skills: Don’t forget to mention your hands-on experience with Service Cloud and Agentforce chatbot solutions. We love seeing specific examples of how you've configured flows or integrated chat widgets into web/mobile environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce Administration skills, especially around Service Cloud and digital engagement. Be ready to discuss specific configurations you've worked on, like flows and workflows, as well as any challenges you've faced and how you overcame them.
✨Get Familiar with Agentforce Chatbot
Since this role involves configuring the Agentforce chatbot, it’s crucial to understand its functionalities. Prepare examples of how you've implemented chatbots in the past, focusing on omniflow orchestration and conversation mapping. This will show your hands-on experience and problem-solving skills.
✨Showcase Your Integration Knowledge
Be prepared to talk about your experience with API-based integrations and how you've connected chat widgets to web and mobile environments. Highlight any projects where you’ve collaborated with BA or engineering teams to ensure seamless customer support workflows.
✨Demonstrate Your Soft Skills
This role requires strong communication and collaboration abilities. Think of examples where you've successfully worked in a team, tackled troubleshooting issues, or communicated complex ideas clearly. Showing that you can thrive in fast-paced environments will set you apart.
