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- Tasks: Lead telecom field service operations and ensure top-notch customer engagement.
- Company: Dynamic telecom company with a focus on operational excellence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in the telecom industry while leading innovative projects.
- Qualifications: 8+ years in telecom operations with strong leadership and project management skills.
- Other info: Join a supportive team and enjoy a flexible work environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Manchester/Milton Keynes/ London- 2-3 Days Work from Office. (Hybrid)
Job Type: Permanent/Fixed Term
Job Summary:
The Customer-Facing Operations Manager is responsible for overseeing telecom field service operations, ensuring exceptional customer engagement, and driving operational excellence across multiple projects. This role involves managing three Project Managers, supervising Work-in-Progress (WIP) processes, tracking revenue and costs, safeguarding cross-project efficiency through optimal resource utilization, ensuring compliance with UK regulations and cultural practices, and overseeing Health, Safety, and Environmental (HSE) and quality standards through the Health and Safety Manager.
Key Responsibilities
- Customer Engagement & Relationship Management: Act as the primary point of contact for clients, ensuring clear communication and alignment on project goals. Manage escalations promptly and maintain strong customer relationships by delivering on SLAs and providing timely updates.
- Operational Oversight: Oversee daily field operations, ensuring compliance with telecom standards, safety regulations, and quality benchmarks. Drive process optimization and implement strategies to improve efficiency and reduce downtime.
- Project Management Leadership: Supervise and mentor three Project Managers, ensuring projects meet timelines, budgets, and quality standards. Coordinate across engineering, logistics, and finance teams to resolve operational challenges and maintain delivery performance.
- Work-in-Progress (WIP) Management: Monitor WIP for all ongoing projects, ensuring accurate progress reporting and timely invoicing. Apply WIP accounting principles for proper cost and revenue allocation. Identify and mitigate risks that could impact timelines or profitability.
- Financial Accountability: Track all revenue streams and associated costs for field services projects. Develop and monitor operational budgets, optimize resource allocation, and implement cost-control measures. Prepare detailed financial reports for senior management and stakeholders.
- Cross-Project Efficiency & Resource Utilization: Safeguard cross-project efficiency by harmonizing workflows and processes across multiple projects. Optimize workforce allocation by monitoring resource availability and redistributing employees to balance workloads and maximise productivity. Conduct capacity planning based on project pipelines and adjust assignments to maintain operational agility. Implement collaboration frameworks and tools to reduce silos and improve overall delivery performance.
- Compliance & Cultural Awareness: Ensure adherence to local UK regulations, health and safety standards, and employment laws. Demonstrate cultural awareness and sensitivity to practices common among field service teams, fostering a respectful and inclusive work environment.
- Health, Safety & Quality Oversight: Oversee the Health and Safety Manager responsible for HSE compliance and quality assurance in field services. Ensure robust safety programs, risk assessments, and quality control measures are implemented and maintained. Drive continuous improvement in health, safety, and environmental performance across all projects.
- Strategic & People Management: Train and mentor staff to enhance technical skills and operational performance. Drive continuous improvement initiatives and adoption of new technologies to stay competitive in the telecom sector.
Qualifications:
- Bachelor's degree in Telecommunications, Engineering, Business Administration, or related field.
- Minimum 8+ years of experience in telecom operations, with at least 3 years in a managerial role.
- Proven experience in project management and financial oversight.
- Strong leadership, communication, and stakeholder management skills.
- Knowledge of WIP accounting and ERP systems.
- Familiarity with UK regulations and cultural norms in field services.
- Certifications such as PMP, ITIL, or telecom-specific credentials are highly desirable.
- UK Based, Offices in Milton Keynes and Manchester where local presence 2 days a week will be required. (Flexible).
Key Performance Indicators (KPIs):
- Customer satisfaction and SLA compliance.
- On-time and on-budget project delivery.
- Accuracy of WIP reporting and financial forecasts.
- Resource utilisation efficiency across projects.
- Compliance with UK regulations and cultural alignment.
- HSE compliance and quality performance metrics.
- Reduction in operational costs and improvement in process efficiency.
Operations Manager Telecom Field Services employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager Telecom Field Services
✨Tip Number 1
Network like a pro! Get out there and connect with people in the telecom industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing projects and teams. Use specific examples that demonstrate your ability to drive operational excellence and improve efficiency.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re not just looking for any job, but the right fit for both you and them.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Operations Manager Telecom Field Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in telecom operations and project management, and don’t forget to showcase your leadership skills. We want to see how you can drive operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects you've managed and how you’ve improved efficiency or customer satisfaction in the past. Let us know what makes you tick!
Showcase Your Compliance Knowledge: Since compliance with UK regulations is key, make sure to highlight any relevant experience you have. Whether it's health and safety standards or cultural awareness, we want to see how you can ensure our operations run smoothly and safely.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your Stuff
Make sure you brush up on your telecom knowledge and the specific operations involved in field services. Familiarise yourself with UK regulations and health and safety standards, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Since this role involves managing Project Managers, be ready to discuss your leadership style and how you've successfully mentored teams in the past. Prepare examples that highlight your ability to drive operational excellence and improve team performance.
✨Demonstrate Financial Acumen
Be prepared to talk about your experience with financial oversight, including budget management and WIP accounting. Highlight any strategies you've implemented to optimise resource allocation and reduce costs in previous roles.
✨Engage with Customer-Centric Examples
As customer engagement is key in this role, think of specific instances where you've successfully managed client relationships or resolved escalations. Show how you ensure clear communication and alignment on project goals to maintain strong customer satisfaction.
