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- Tasks: Provide top-notch support for DERMS applications and ensure system performance.
- Company: Join a leading energy management company focused on innovation.
- Benefits: Enjoy competitive pay, flexible work options, and growth opportunities.
- Why this job: Be part of the energy revolution and make a real difference in grid management.
- Qualifications: Bachelor's degree or equivalent experience in relevant fields required.
- Other info: Dynamic team environment with 24/7 support rotation and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Key Skills:
- Prior experience supporting DERMS or other OT/IT grid management platforms.
- Knowledge of GridOS ecosystem and integration with DERMS.
- Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2).
- Cloud/hybrid deployment experience (Azure, AWS).
- Certifications such as ITIL, Security+, or utility-specific systems training.
- Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency.
Key Responsibilities:
- Deliver L2/L3 support for DERMS applications, integrations, and services.
- Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources.
- Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements.
- Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues.
- Support patching, upgrades, deployments, and system configuration changes.
- Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity.
- Maintain knowledge base articles, SOPs, and runbooks for effective issue resolution.
- Provide technical support for DERMS functions such as DER aggregation, forecasting, optimization, scheduling, and dispatch.
- Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability.
- Ensure adherence to ITIL processes for incident, problem, and change management.
Required Qualifications:
- Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience).
- 3+ years of experience in application support, energy management systems, or grid operations platforms.
- Strong understanding of DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations.
- Proficiency with Linux/Unix administration, databases (SQL/Oracle/PostgreSQL), and APIs/integration tools.
- Solid troubleshooting skills across application, middleware, and network layers.
- Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.).
- Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems.
- Excellent communication and problem-solving skills to collaborate with customers and cross-functional teams.
Preferred Skills:
- Prior experience supporting DERMS or other OT/IT grid management platforms.
- Knowledge of GridOS ecosystem and integration with DERMS.
- Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2).
- Cloud/hybrid deployment experience (Azure, AWS).
- Certifications such as ITIL, Security+, or utility-specific systems training.
- Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency.
Customer Support Engineer (DERMS) in Manchester employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer (DERMS) in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with DERMS and any relevant certifications. Make sure they know you’re the go-to person for all things grid management.
✨Tip Number 3
Prepare for those tricky technical questions! Brush up on your knowledge of GridOS, cybersecurity standards, and scripting languages. Being able to talk confidently about these topics will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come in directly, and it gives you a better chance to stand out. Plus, you’ll be one step closer to landing that Customer Support Engineer role!
We think you need these skills to ace Customer Support Engineer (DERMS) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with DERMS and grid management platforms. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support in the energy sector and how your background makes you a perfect fit for our team at StudySmarter.
Show Off Your Technical Skills: Don’t forget to mention your scripting and automation skills! Whether it’s Python, Bash, or PowerShell, we love seeing how you can bring operational efficiency to the table. Make it clear how you’ve used these skills in past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your DERMS Inside Out
Make sure you brush up on your knowledge of DERMS and the GridOS ecosystem. Be ready to discuss how you've supported these platforms in the past, and think of specific examples where you’ve resolved issues or improved processes.
✨Show Off Your Technical Skills
Prepare to demonstrate your scripting and automation skills. Whether it's Python, Bash, or PowerShell, have a couple of examples ready that showcase how you've used these tools to enhance operational efficiency or troubleshoot problems.
✨Understand Cybersecurity Standards
Familiarise yourself with cybersecurity standards like NERC CIP, ISO 27001, and SOC2. Be prepared to discuss how these standards apply to the role and any experience you have in ensuring compliance within grid management systems.
✨Communicate Clearly and Confidently
Since this role involves collaboration with various teams, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences or problem-solving scenarios.
