At a Glance
- Tasks: Provide top-notch support for desktops, laptops, and end-user devices while resolving complex incidents.
- Company: Join a dynamic tech team in Livingston, UK, focused on innovative solutions.
- Benefits: Enjoy competitive pay, hands-on experience, and opportunities for professional growth.
- Other info: Work in a collaborative environment with great potential for career advancement.
- Why this job: Be the go-to tech hero, making a real difference in users' daily experiences.
- Qualifications: Experience with desktop support, Windows, and MAC troubleshooting is essential.
The predicted salary is between 36000 - 60000 £ per year.
Work Location: Livingston, United Kingdom
Role Type: Contracting
Mode of Working: Office-based
The Role:
- End-user computing support Engineer / Desktop support Engineer
- Desktop Support Engineering, Desktop Migration, VIP support, Windows Migration, Application Packaging, Intune, JAMF
Your Responsibilities:
- Provide end-to-end support for users' desktops, laptops, and end-user devices such as printers and scanners.
- Perform deep-dive analysis and resolve complex incidents within SLA.
- Responsible for software packaging, vulnerability fixes, and patching compliance.
- Manage O365, SharePoint, and shared folder access related issues for corporate users.
- Coordinate with vendors for hardware replacement.
Your Profile:
Essential Skills / Knowledge / Experience:- Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
- Provide advice and guidance to colleagues regarding incidents.
- Maintain installed PCs, networks, telephone systems, and peripherals with routine maintenance.
- Identify, log, and resolve technical problems with software applications or network systems.
- Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
- Create, maintain, and distribute reports of progress to senior leadership.
- Migrating workstations from Windows XP to Windows 7 or higher platform.
- Maintain client databases with up-to-date solutions and clear records of activities.
- Explain and document technical issues in a clear way to clients.
- IMAC support at corporate office.
- VIP support and MAC troubleshooting.
- Strong technical knowledge to troubleshoot issues related to Windows and MAC.
- Good understanding of the relationship between Active Directory, Azure Directory Service, and conditional access with regards to mobile device management in Intune, as well as MDM/MAM strategies, solutions, and policies.
- Experience integrating Intune in a complex environment / large organization.
- Maintain Intune device management (iOS, Android, Windows) and mobile access management environment, including AR/VR device environment.
- Manage Apple DEP / VPP integration.
- App assignment and installation, security compliance metrics, and enrollment metrics.
- Handling MDM incident tickets at all severity levels and all types of service requests in queue.
- Responsible for resolving issues arising out of monitoring and alerting for MDM services.
- Should be responsible for MDM services log analysis from all MDM infrastructure and take appropriate actions.
- Hands-on experience in configuring and troubleshooting platform-specific (iOS, Android, Windows) device management and application management policies.
- Work with customers to design, develop, and implement modern security solutions leveraging Windows Defender, Intune, and Device Health.
- Support operational process design including release management, service management, incident/problem management, etc.
- Expertise in the design and implementation of Intune infrastructure.
- Technical review of the application deployment requests.
- Deploy packages using Intune to production users, following change management process, and remove/upgrade packages as per business requirements.
End-user computing support in Livingston employer: Stackstudio Digital Ltd.
Join a dynamic team in Livingston, where we prioritise employee growth and development in the field of end-user computing support. Our collaborative work culture fosters innovation and problem-solving, ensuring that you have the resources and support needed to excel in your role. With competitive benefits and opportunities for professional advancement, we are committed to creating a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land End-user computing support in Livingston
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars related to end-user computing support. You never know who might have a lead on your next job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those involving desktop support and application packaging. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Don’t be shy about reaching out directly to companies you’re interested in. A quick email or LinkedIn message to someone in the IT department can go a long way. Let them know you’re keen on opportunities in end-user computing support!
✨Tip Number 4
Apply through our website! We’ve got loads of resources and tips to help you land that desktop support engineer role. Plus, it’s a great way to stay updated on new openings tailored to your skills.
We think you need these skills to ace End-user computing support in Livingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the End-user computing support role. Highlight your experience with desktop support, software packaging, and any relevant technical skills. We want to see how your background fits with what we do!
Show Off Your Skills:In your cover letter, don’t just list your skills—show us how you’ve used them in real situations. Talk about specific incidents where you resolved complex issues or improved processes. We love a good story!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it’s relevant. We appreciate clarity, especially when it comes to technical details!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop support, Windows and MAC troubleshooting, and Intune. Be ready to discuss specific scenarios where you've resolved complex incidents or managed software packaging.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to work within SLAs and maintain compliance.
✨Familiarise Yourself with the Company’s Tools
Research the tools and technologies mentioned in the job description, like O365, SharePoint, and mobile device management strategies. Being able to speak confidently about these will show that you're proactive and genuinely interested in the role.
✨Communicate Clearly and Effectively
Since you'll be explaining technical issues to clients, practice articulating complex concepts in simple terms. This will demonstrate your ability to provide advice and guidance effectively, which is crucial for end-user support.
