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For Companies At a Glance
- Tasks: Provide top-notch support for WAMS applications and troubleshoot real-time data issues.
- Company: Join a leading tech firm focused on power systems and innovative solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a difference in the energy sector while developing your technical skills.
- Qualifications: Degree in Electrical Engineering or Computer Science; experience with WAMS software preferred.
- Other info: Dynamic team environment with a focus on continuous improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
Key Skills/ Screening Questions
- WAMS, Power Systems, EMS, DMS, SCADA
- Bachelor's degree in Electrical Engineering, Computer Science, or related field.
- Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology.
- Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar).
- Experience in Linux/Windows server environments, networking, and databases (Oracle/SQL).
- Familiarity with real-time protocols (IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850).
- Strong problem-solving, analytical, and debugging skills.
- Excellent communication skills to interact with global customers and collaborate with cross-functional teams.
Responsibilities:
- Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure.
- Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality.
- Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid.
- Support incident, problem, and change management processes in line with SLAs.
- Conduct root cause analysis (RCA) for critical issues and implement corrective actions.
- Assist customers with system upgrades, patches, and hotfixes deployment.
- Document technical solutions, prepare knowledge articles, and share best practices.
- Collaborate with product engineering and R&D teams for complex escalations.
- Provide customer training, workshops, and technical guidance to improve user adoption.
- Drive continuous service improvements to enhance reliability and reduce recurring incidents.
- Ensure adherence to ITIL processes for incident, problem, and change management.
Customer Support Engineer - WAMS in Livingston employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - WAMS in Livingston
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to power systems and SCADA. Connecting with professionals in the field can open doors and give you insider info on job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your hands-on experience with WAMS software platforms and any projects you've worked on. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to Power Systems and real-time protocols. Practising your problem-solving approach will help you shine when discussing how you tackle issues.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are passionate about joining our team. Plus, it shows you're proactive and really interested in the role.
We think you need these skills to ace Customer Support Engineer - WAMS in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with WAMS, SCADA, and Power Systems. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support in the tech field and how your background makes you a great fit for our team at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate strong analytical and debugging skills, especially in real-time environments!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of WAMS software platforms like GE, Siemens, and ABB. Be ready to discuss your hands-on experience with these technologies, as well as your understanding of Power Systems and SCADA/EMS/DMS. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share real-life scenarios where you've diagnosed and resolved issues related to WAMS performance or connectivity. Highlight your analytical skills and how you've conducted root cause analysis (RCA) for critical problems. This will demonstrate your ability to think on your feet and tackle challenges head-on.
✨Communicate Clearly and Confidently
Since you'll be interacting with global customers and cross-functional teams, practice articulating your thoughts clearly. Think about how you can explain complex technical concepts in a way that's easy to understand. Good communication can set you apart from other candidates!
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to incident management or customer support. Prepare by thinking through how you would handle various scenarios, such as a major outage or a customer training session. This shows your proactive approach and readiness to engage with real-world challenges.
