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- Tasks: Provide top-notch support for DERMS applications and ensure smooth system performance.
- Company: Join a forward-thinking energy company dedicated to innovation and sustainability.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be part of the energy revolution and make a difference in the industry.
- Qualifications: Experience in customer support and a passion for technology and energy.
- Other info: Dynamic team environment with a focus on collaboration and career advancement.
The predicted salary is between 30000 - 42000 £ per year.
Location - Edinburgh/Paris/Bucharest
Key Responsibilities:
- Deliver L2/L3 support for DERMS applications, integrations, and services.
- Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources.
- Investigate and resolve incidents, service requests, and escalations in alignment.
Customer Support Engineer - DERMS in Livingston employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - DERMS in Livingston
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills related to DERMS applications. We recommend practising common scenarios you might face in L2/L3 support to show you're ready to tackle real-world challenges.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved incidents or service requests in the past. This will demonstrate your ability to handle escalations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support Engineer - DERMS in Livingston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical skills related to DERMS applications. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Customer Support Engineer role and how your skills can help us deliver top-notch support for DERMS applications. Keep it engaging and personal!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've successfully resolved incidents or service requests. We love seeing how you tackle challenges, especially in a tech environment like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your DERMS Inside Out
Make sure you understand the basics of Distributed Energy Resource Management Systems (DERMS) and how they integrate with grid control systems like SCADA, ADMS, and EMS. Brush up on common issues and solutions related to these systems, as this will show your technical expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents you've resolved, particularly those involving L2/L3 support. Be ready to discuss your thought process and the steps you took to investigate and resolve issues. This will demonstrate your analytical skills and ability to handle escalations effectively.
✨Familiarise Yourself with Performance Monitoring
Understand how to monitor system availability and performance metrics. Be prepared to discuss tools or methods you've used in the past to ensure data flows smoothly between systems. This knowledge will highlight your proactive approach to maintaining system integrity.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer support and how they handle incidents. This not only shows your interest in the role but also gives you a chance to assess if the company’s values align with yours. It’s a win-win!
