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- Tasks: Provide top-notch support for DERMS applications and ensure system performance.
- Company: Join a leading energy management company focused on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of the energy revolution and make a difference in sustainable technology.
- Qualifications: Degree in Engineering or Computer Science and 3+ years in application support.
- Other info: Dynamic team environment with a focus on continuous learning and development.
The predicted salary is between 36000 - 60000 £ per year.
Location - Edinburgh/Paris/Bucharest
Key Responsibilities:
- Deliver L2/L3 support for DERMS applications, integrations, and services.
- Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources.
- Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements.
- Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues.
- Support patching, upgrades, deployments, and system configuration changes.
- Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity.
- Maintain knowledge base articles, SOPs, and runbooks for effective issue resolution.
- Provide technical support for DERMS functions such as DER aggregation, forecasting, optimization, scheduling, and dispatch.
- Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability.
- Ensure adherence to ITIL processes for incident, problem, and change management.
Required Qualifications:
- Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience).
- 3+ years of experience in application support, energy management systems, or grid operations platforms.
- Strong understanding of DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations.
- Proficiency with Linux/Unix administration, databases (SQL/Oracle/PostgreSQL), and APIs/integration tools.
- Solid troubleshooting skills across application, middleware, and network layers.
- Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.).
- Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems.
- Excellent communication and problem-solving skills to collaborate with customers and cross-functional teams.
Preferred Skills:
- Prior experience supporting DERMS or other OT/IT grid management platforms.
- Knowledge of GridOS ecosystem and integration with DERMS.
- Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2).
- Cloud/hybrid deployment experience (Azure, AWS).
- Certifications such as ITIL, Security+, or utility-specific systems training.
- Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency.
Customer Support Engineer - DERMS in Glasgow employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - DERMS in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding DERMS inside out. Practice common interview questions and scenarios related to application support and grid operations to show you're ready to tackle any challenge.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and tailor your approach to each one, highlighting how your skills fit their needs.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to reiterate why you’re the perfect fit.
We think you need these skills to ace Customer Support Engineer - DERMS in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Engineer role. Highlight your experience with DERMS applications and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical expertise! Mention your experience with Linux/Unix, databases, and any monitoring tools you’ve used. We’re keen to see how you can tackle the challenges we face in the DERMS space.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your DERMS Inside Out
Make sure you brush up on your knowledge of DERMS applications and their functionalities. Be ready to discuss how you’ve previously supported these systems, as well as any experience you have with distributed energy resources like solar or wind. This will show that you’re not just familiar with the terms but can apply them in real-world scenarios.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled complex issues in application support. Think about incidents where you conducted root cause analysis and implemented permanent fixes. Highlight your solid troubleshooting skills across various layers, as this is crucial for the role.
✨Familiarise Yourself with ITIL Processes
Since adherence to ITIL processes is key for this position, make sure you understand the principles behind incident, problem, and change management. You might be asked how you’ve applied these processes in past roles, so having concrete examples ready will help you stand out.
✨Communicate Clearly and Confidently
Excellent communication is essential, especially when collaborating with cross-functional teams. Practice explaining technical concepts in a way that’s easy to understand. This will demonstrate your ability to work effectively with both technical and non-technical stakeholders.
