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- Tasks: Provide top-notch support for DERMS applications and ensure smooth system performance.
- Company: Join a forward-thinking energy company focused on sustainability.
- Benefits: Attractive salary, flexible working hours, and opportunities for growth.
- Why this job: Be part of the energy revolution and make a difference in the industry.
- Qualifications: Experience in customer support and a passion for technology.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
Location - Edinburgh/Paris/Bucharest
Key Responsibilities:
- Deliver L2/L3 support for DERMS applications, integrations, and services.
- Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources.
- Investigate and resolve incidents, service requests, and escalations in alignment.
Customer Support Engineer - DERMS in Falkirk employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - DERMS in Falkirk
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills related to DERMS applications. We should be ready to discuss how we can deliver top-notch L2/L3 support and tackle any tricky scenarios they throw our way.
✨Tip Number 3
Showcase our problem-solving skills! During interviews, share specific examples of how we've investigated and resolved incidents in the past. This will demonstrate our ability to handle service requests and escalations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Customer Support Engineer - DERMS in Falkirk
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand the role of a Customer Support Engineer - DERMS and how your skills align with the responsibilities outlined.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when applicants tailor their documents to highlight relevant experience in L2/L3 support and DERMS applications. Show us how your background makes you a perfect fit for this role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. Make it easy for us to see why you’re the right candidate!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click the relevant button!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your DERMS Inside Out
Make sure you understand the basics of Distributed Energy Resource Management Systems (DERMS). Brush up on how they integrate with grid control systems like SCADA and ADMS. Being able to discuss these concepts confidently will show your potential employer that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past incidents you've resolved, especially those related to L2/L3 support. Think about specific challenges you faced and how you approached them. This will demonstrate your analytical skills and ability to handle pressure, which is crucial for a Customer Support Engineer.
✨Familiarise Yourself with Monitoring Tools
Get to grips with the tools used for monitoring system availability and performance. If you have experience with any specific software or platforms, be ready to discuss how you've used them in previous roles. This knowledge can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer support and incident management. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values. It’s a win-win!
