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For Companies At a Glance
- Tasks: Provide top-notch support for DERMS applications and ensure system performance.
- Company: Join a leading energy management company in a vibrant city.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of the energy revolution and make a difference in sustainable technology.
- Qualifications: Degree in Engineering or Computer Science and experience in application support.
- Other info: Dynamic team environment with 24/7 support and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Location - Edinburgh/Paris/Bucharest
Key Responsibilities:
- Deliver L2/L3 support for DERMS applications, integrations, and services.
- Monitor system availability, performance, and data flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources.
- Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements.
- Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues.
- Support patching, upgrades, deployments, and system configuration changes.
- Collaborate with engineering and product teams to implement improvements in scalability, reliability, and cybersecurity.
- Maintain knowledge base articles, SOPs, and runbooks for effective issue resolution.
- Provide technical support for DERMS functions such as DER aggregation, forecasting, optimization, scheduling, and dispatch.
- Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability.
- Ensure adherence to ITIL processes for incident, problem, and change management.
Required Qualifications:
- Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience).
- 3 years of experience in application support, energy management systems, or grid operations platforms.
- Strong understanding of DERMS functions, distributed energy resources (solar, wind, batteries, EVs), and grid operations.
- Proficiency with Linux/Unix administration, databases (SQL/Oracle/PostgreSQL), and APIs/integration tools.
- Solid troubleshooting skills across application, middleware, and network layers.
- Experience with monitoring tools (Splunk, Grafana, AppDynamics, etc.).
- Familiarity with SCADA, ADMS, EMS, OMS, or other grid management systems.
- Excellent communication and problem-solving skills to collaborate with customers and cross-functional teams.
Preferred Skills:
- Prior experience supporting DERMS or other OT/IT grid management platforms.
- Knowledge of GridOS ecosystem and integration with DERMS.
- Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2).
- Cloud/hybrid deployment experience (Azure, AWS).
- Certifications such as ITIL, Security, or utility-specific systems training.
- Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency.
Locations
Customer Support Engineer - DERMS in Falkirk, Scotland employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - DERMS in Falkirk, Scotland
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and understanding DERMS inside out. Practice common interview questions and scenarios related to customer support and troubleshooting to show you're ready to tackle any challenge.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests. Check out our website for openings that match your skills and passion, and tailor your approach to each role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit.
We think you need these skills to ace Customer Support Engineer - DERMS in Falkirk, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Engineer role. Highlight your experience with DERMS applications and any relevant technical skills, like Linux/Unix administration or troubleshooting. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting DERMS and how your skills can help us improve system availability and performance. Keep it engaging and personal – we love a bit of personality!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled incidents or resolved issues in previous roles. We’re all about finding solutions, so let us know how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your DERMS Inside Out
Make sure you brush up on your knowledge of DERMS functions and distributed energy resources. Be ready to discuss how these systems interact with grid control systems like SCADA and ADMS, as well as your experience in application support.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've tackled complex issues in the past. Highlight your solid troubleshooting skills across application, middleware, and network layers, and be ready to explain your thought process during those challenges.
✨Familiarise Yourself with ITIL Processes
Since adherence to ITIL processes is crucial for this role, make sure you understand incident, problem, and change management. You might be asked about your experience with these processes, so have some examples ready to demonstrate your knowledge.
✨Communicate Clearly and Confidently
Excellent communication skills are key for collaborating with customers and cross-functional teams. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts or past experiences.
