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For Companies At a Glance
- Tasks: Provide top-notch support for WAMS applications and troubleshoot issues like a pro.
- Company: Join a leading tech firm focused on power systems and innovative solutions.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Why this job: Make a real difference in the energy sector while developing your technical skills.
- Qualifications: Degree in Electrical Engineering or Computer Science; experience with WAMS software is a plus.
- Other info: Collaborative team environment with a focus on continuous improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
Key Skills/ Screening Questions
- WAMS, Power Systems, EMS, DMS, SCADA
- Bachelor's degree in Electrical Engineering, Computer Science, or related field.
- Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology.
- Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar).
- Experience in Linux/Windows server environments, networking, and databases (Oracle/SQL).
- Familiarity with real-time protocols (IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850).
- Strong problem-solving, analytical, and debugging skills.
- Excellent communication skills to interact with global customers and collaborate with cross-functional teams.
Responsibilities:
- Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure.
- Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality.
- Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid.
- Support incident, problem, and change management processes in line with SLAs.
- Conduct root cause analysis (RCA) for critical issues and implement corrective actions.
- Assist customers with system upgrades, patches, and hotfixes deployment.
- Document technical solutions, prepare knowledge articles, and share best practices.
- Collaborate with product engineering and R&D teams for complex escalations.
- Provide customer training, workshops, and technical guidance to improve user adoption.
- Drive continuous service improvements to enhance reliability and reduce recurring incidents.
- Ensure adherence to ITIL processes for incident, problem, and change management.
Customer Support Engineer (WAMS) in Edinburgh employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer (WAMS) in Edinburgh
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to power systems and customer support. Connecting with professionals in the field can open doors and lead to job opportunities that aren't even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with WAMS software platforms and real-time protocols. This can be a great conversation starter during interviews and shows potential employers what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to troubleshooting and problem-solving in WAMS applications. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical skills.
✨Tip Number 4
Don’t forget to apply through our website! We often have exclusive job listings that you won’t find elsewhere. Plus, it’s a great way to show your enthusiasm for joining our team at StudySmarter!
We think you need these skills to ace Customer Support Engineer (WAMS) in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with WAMS, SCADA, and Power Systems. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support in the power systems field. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've diagnosed and resolved technical issues. We’re looking for those strong analytical skills, so share stories that demonstrate your troubleshooting prowess!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of WAMS software platforms like GE, Siemens, and ABB. Be ready to discuss your hands-on experience with these technologies, as well as your familiarity with real-time protocols like IEEE C37.118 and DNP3. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've diagnosed and resolved issues in a customer support role. Think about how you approached troubleshooting in Linux/Windows environments and be ready to explain your thought process. This will demonstrate your analytical skills and ability to handle complex situations.
✨Communicate Clearly and Confidently
Since this role involves interacting with global customers, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to refine your communication style. Remember, it's not just about what you say, but how you say it!
✨Emphasise Team Collaboration
Be prepared to discuss how you've worked with cross-functional teams in the past. Highlight any experiences where you collaborated with product engineering or R&D teams for escalations. This shows that you value teamwork and can contribute positively to the company culture.
