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For Companies At a Glance
- Tasks: Lead enterprise-scale ServiceNow solutions and integrate with Salesforce for seamless workflows.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy remote work flexibility, competitive pay, and opportunities for professional growth.
- Why this job: Shape the future of IT service management while working with cutting-edge technologies.
- Qualifications: 7 years of ServiceNow experience and strong integration skills required.
- Other info: Dynamic remote environment with excellent career advancement potential.
The predicted salary is between 60000 - 84000 £ per year.
We are seeking a seasoned ServiceNow Architect to lead enterprise-scale solution design, platform governance, and integration strategy across core ServiceNow products (ITSM, ITOM, HRSD, CSM). The ideal candidate also brings hands-on Salesforce experience to architect and deliver robust integrations and cross-platform processes. You will drive architectural standards, scalability, security, and value realization while guiding delivery teams and stakeholders.
Key Responsibilities
- Architecture & Solution Design
- Own end-to-end architecture across ServiceNow modules (e.g., ITSM, ITOM/Discovery/Service Mapping, HRSD, CSM, SPM/App Engine).
- Define data models and align with CSDM standards; establish CMDB strategy, health, and governance.
- Create high-level and detailed solution designs, sequence diagrams, and integration contracts.
- Salesforce Integration
- Architect integrations between ServiceNow and Salesforce (e.g., Service Cloud/Sales Cloud/Experience Cloud) using REST/SOAP, OAuth 2.0, webhooks/Platform Events, and IntegrationHub/MuleSoft or other iPaaS.
- Define data synchronization, error handling, security, and performance patterns for cross-platform workflows.
- Platform Governance & Best Practices
- Establish technical guardrails, coding standards, ACL/security model, and reusable patterns.
- Lead architecture reviews, design authority, and change advisory engagements to ensure platform quality and compliance.
- Delivery Leadership
- Provide architectural runway and technical direction to developers and admins; perform design/code reviews.
- Optimize performance, scalability, resiliency, and upgradeability across environments.
- Champion DevOps practices (branching strategies, CI/CD pipelines, ATF automation) and oversee release quality.
- Security, Risk, and Compliance
- Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable).
- Stakeholder Engagement
- Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non-technical stakeholders.
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent hands-on experience).
- 7 years of hands-on ServiceNow experience, including 3 years in an Architect role leading enterprise implementations.
- Deep expertise with ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CSM, HRSD; strong CSDM and CMDB governance experience.
- Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar).
- Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams.
- Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security.
- Excellent communication, leadership, and stakeholder management skills; able to work independently in a distributed, remote environment.
Preferred Qualifications
- ServiceNow certifications: CSA, CAD, and one or more CIS (e.g., CIS ITSM, CIS ITOM, CIS CSM); CTA/CMA highly desirable.
- Salesforce exposure/certifications (e.g., Administrator, Platform App Builder, or an Integration/System Architect track) is a plus.
- Experience with SPM, App Engine/Custom Apps, SecOps/IRM, and large-scale upgrades to the latest ServiceNow family releases.
- Hands-on with CI/CD (GitHub/GitLab/Azure DevOps), ATF, automated quality gates, and environment strategy.
- Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft, Kafka/Event Bus).
- ITIL v4 certification or equivalent practical experience.
- Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving.
Locations
ServiceNow Architect in Edinburgh, Scotland employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect in Edinburgh, Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow and Salesforce communities. Attend virtual meetups or webinars to get your name out there and make those valuable connections that could lead to your next gig.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those involving ServiceNow architecture and Salesforce integrations. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common architectural challenges and solutions in ServiceNow. Be ready to discuss your experience with ITSM, ITOM, and integration strategies, as well as how you’ve tackled complex problems in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace ServiceNow Architect in Edinburgh, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Architect role. Highlight your experience with ServiceNow modules and Salesforce integrations, as these are key for us. Use specific examples that showcase your skills in architecture and solution design.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you're the perfect fit for this role and how your background aligns with our needs. Don’t forget to mention your hands-on experience and any relevant certifications you hold.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex challenges in previous roles. We love candidates who can think critically and provide strategic solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in all the ServiceNow modules mentioned in the job description. Brush up on your knowledge of ITSM, ITOM, HRSD, and CSM. Be ready to discuss specific projects where you’ve led architecture and solution design, as this will show your hands-on experience.
✨Showcase Your Integration Skills
Since the role requires Salesforce integration, prepare examples of how you've successfully integrated ServiceNow with Salesforce. Talk about the tools and methods you used, like REST/SOAP or IntegrationHub, and be ready to explain your approach to data synchronisation and error handling.
✨Demonstrate Leadership and Governance
Highlight your experience in establishing technical guardrails and coding standards. Discuss how you’ve led architecture reviews and provided direction to delivery teams. This will show that you can not only design solutions but also ensure they are implemented correctly.
✨Engage with Stakeholders Effectively
Prepare to talk about how you translate business objectives into technical solutions. Think of examples where you’ve communicated complex ideas to both technical and non-technical stakeholders. This is crucial for ensuring everyone is on the same page and understands the architectural vision.