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For Companies At a Glance
- Tasks: Provide top-notch support for WAMS applications and troubleshoot real-time data issues.
- Company: Join a leading tech firm focused on power systems and innovative solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a difference in the energy sector while developing your technical skills.
- Qualifications: Degree in Electrical Engineering or Computer Science; experience with WAMS software preferred.
- Other info: Dynamic team environment with a focus on continuous improvement and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Key Skills/ Screening Questions
- Bachelor's degree in Electrical Engineering, Computer Science, or related field.
- Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology.
- Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar).
- Experience in Linux/Windows server environments, networking, and databases (Oracle/SQL).
- Familiarity with real-time protocols (IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850).
- Strong problem-solving, analytical, and debugging skills.
- Excellent communication skills to interact with global customers and collaborate with cross-functional teams.
Responsibilities:
- Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure.
- Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality.
- Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid.
- Support incident, problem, and change management processes in line with SLAs.
- Conduct root cause analysis (RCA) for critical issues and implement corrective actions.
- Assist customers with system upgrades, patches, and hotfixes deployment.
- Document technical solutions, prepare knowledge articles, and share best practices.
- Collaborate with product engineering and R&D teams for complex escalations.
- Provide customer training, workshops, and technical guidance to improve user adoption.
- Drive continuous service improvements to enhance reliability and reduce recurring incidents.
- Ensure adherence to ITIL processes for incident, problem, and change management.
Locations
Customer Support Engineer (WAMS) in Edinburgh, Scotland employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer (WAMS) in Edinburgh, Scotland
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to Power Systems and WAMS. Connecting with professionals in the field can open doors and give us insider info on job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with WAMS software platforms and real-time protocols. This can be a great conversation starter during interviews and shows we mean business.
✨Tip Number 3
Practice makes perfect! Prepare for technical interviews by brushing up on your problem-solving and debugging skills. We can even do mock interviews with friends or colleagues to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Support Engineer (WAMS) in Edinburgh, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with WAMS, Power Systems, and SCADA/EMS/DMS. We want to see how your skills match the role, so don’t be shy about showcasing your hands-on experience with relevant software platforms!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support in the tech field and how your background in Electrical Engineering or Computer Science makes you a perfect fit for us.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate strong analytical and debugging skills, especially when it comes to real-time data and connectivity challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Power Systems, SCADA/EMS/DMS, and WAMS software platforms like GE or Siemens. Be ready to discuss specific technologies and protocols like IEEE C37.118 and DNP3, as these will likely come up during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Think of specific incidents where you had to troubleshoot WAMS performance or connectivity problems, and be ready to explain your thought process.
✨Communicate Clearly and Confidently
Since this role involves interacting with global customers, practice articulating complex technical concepts in a simple way. You might want to do a mock interview with a friend to get comfortable explaining your experience and skills.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be prepared to discuss how you've worked with cross-functional teams in the past. Highlight any experiences where you’ve contributed to service improvements or supported training sessions for users.
