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- Tasks: Provide top-notch support for WAMS applications and troubleshoot real-time data issues.
- Company: Join a leading tech firm focused on power systems and innovative solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a difference in the energy sector while developing your technical skills.
- Qualifications: Degree in Electrical Engineering or Computer Science; experience with WAMS software preferred.
- Other info: Dynamic team environment with a focus on continuous improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
Role: Customer Support Engineer - WAMS
Key Skills/ Screening Questions:
- Bachelor's degree in Electrical Engineering, Computer Science, or related field.
- Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology.
- Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar).
- Experience in Linux/Windows server environments, networking, and databases (Oracle/SQL).
- Familiarity with real-time protocols (IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850).
- Strong problem-solving, analytical, and debugging skills.
- Excellent communication skills to interact with global customers and collaborate with cross-functional teams.
Responsibilities:
- Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure.
- Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality.
- Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid.
- Support incident, problem, and change management processes in line with SLAs.
- Conduct root cause analysis (RCA) for critical issues and implement corrective actions.
- Assist customers with system upgrades, patches, and hotfixes deployment.
- Document technical solutions, prepare knowledge articles, and share best practices.
- Collaborate with product engineering and R&D teams for complex escalations.
- Provide customer training, workshops, and technical guidance to improve user adoption.
- Drive continuous service improvements to enhance reliability and reduce recurring incidents.
- Ensure adherence to ITIL processes for incident, problem, and change management.
Customer Support Engineer - WAMS in Dunfermline employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer - WAMS in Dunfermline
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to power systems and customer support. Connecting with professionals in the field can open doors and give us insider info on job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with WAMS software platforms and SCADA systems. This hands-on evidence can really impress potential employers during interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to problem-solving and technical scenarios. We can even do mock interviews with friends or mentors to boost our confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Support Engineer - WAMS in Dunfermline
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with WAMS software platforms and your knowledge of Power Systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant projects!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support in the power systems field. We love seeing enthusiasm, so let us know what excites you about this role!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We’re looking for strong problem-solving abilities, so share specific instances where you’ve diagnosed and resolved technical challenges.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of WAMS software platforms like GE, Siemens, and ABB. Be ready to discuss your hands-on experience with these technologies, as well as your understanding of Power Systems and SCADA/EMS/DMS. This will show that you're not just familiar with the terms but can actually apply them.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved issues in past roles. Think about times when you had to troubleshoot WAMS performance or connectivity problems. Highlight your analytical skills and how you approach root cause analysis (RCA) for critical issues.
✨Communicate Clearly and Confidently
Since this role involves interacting with global customers, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you would train a customer or guide them through a technical issue, so being clear and concise is key.
✨Familiarise Yourself with ITIL Processes
Understanding ITIL processes for incident, problem, and change management is crucial. Be prepared to discuss how you've adhered to these processes in previous roles and how you would implement them in this position. This shows that you’re not only technically savvy but also organised and process-oriented.
