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- Tasks: Provide top-notch support for WAMS applications and troubleshoot real-time data issues.
- Company: Join a leading tech firm focused on power systems and innovative solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a difference in the energy sector while developing your technical skills.
- Qualifications: Degree in Electrical Engineering or Computer Science; experience with WAMS software preferred.
- Other info: Dynamic team environment with a focus on continuous improvement and learning.
The predicted salary is between 36000 - 60000 £ per year.
Key Skills/ Screening Questions
- Bachelor's degree in Electrical Engineering, Computer Science, or related field.
- Strong knowledge of Power Systems, SCADA/EMS/DMS, and Synchrophasor/PMU technology.
- Hands-on experience with WAMS software platforms (GE, Siemens, ABB, or similar).
- Experience in Linux/Windows server environments, networking, and databases (Oracle/SQL).
- Familiarity with real-time protocols (IEEE C37.118, ICCP/TASE.2, DNP3, IEC 61850).
- Strong problem-solving, analytical, and debugging skills.
- Excellent communication skills to interact with global customers and collaborate with cross-functional teams.
Responsibilities:
- Provide L2/L3 customer support for WAMS applications, servers, and associated infrastructure.
- Diagnose, troubleshoot, and resolve incidents related to WAMS performance, connectivity, and data quality.
- Monitor real-time data flows and ensure integrity of phasor measurement unit (PMU) data across the grid.
- Support incident, problem, and change management processes in line with SLAs.
- Conduct root cause analysis (RCA) for critical issues and implement corrective actions.
- Assist customers with system upgrades, patches, and hotfixes deployment.
- Document technical solutions, prepare knowledge articles, and share best practices.
- Collaborate with product engineering and R&D teams for complex escalations.
- Provide customer training, workshops, and technical guidance to improve user adoption.
- Drive continuous service improvements to enhance reliability and reduce recurring incidents.
- Ensure adherence to ITIL processes for incident, problem, and change management.
Customer Support Engineer (WAMS) employer: Stackstudio Digital Ltd.
Contact Detail:
Stackstudio Digital Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer (WAMS)
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to Power Systems and WAMS. Connecting with professionals in the field can open doors and give us insider info on job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with WAMS software platforms and real-time protocols. This can be a great conversation starter during interviews and shows we mean business.
✨Tip Number 3
Practice makes perfect! Prepare for technical interviews by brushing up on your problem-solving and debugging skills. We can even do mock interviews with friends or colleagues to get comfortable with the process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Customer Support Engineer (WAMS)
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your knowledge of Power Systems, SCADA/EMS/DMS, and any hands-on experience with WAMS software platforms. We want to see how your background aligns with the role, so don’t hold back!
Tailor Your Application: Customise your CV and cover letter to reflect the key skills mentioned in the job description. Use the same language as we do in the JD to show you understand what we're looking for.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications shine through without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Power Systems, SCADA/EMS/DMS, and WAMS software platforms like GE, Siemens, or ABB. Be ready to discuss specific technologies and protocols such as IEEE C37.118 and DNP3, as this will show your technical prowess and understanding of the role.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Think about specific incidents where you had to troubleshoot WAMS performance or connectivity problems, and be ready to explain your thought process and the steps you took to resolve them.
✨Communicate Clearly and Confidently
Since you'll be interacting with global customers, practice articulating complex technical concepts in a simple way. Use clear examples to demonstrate your communication skills, especially when discussing how you've provided training or technical guidance in previous roles.
✨Emphasise Team Collaboration
Highlight your experience working with cross-functional teams, especially in relation to incident management and service improvements. Be prepared to discuss how you've collaborated with product engineering or R&D teams to tackle escalated issues and drive continuous service enhancements.
