At a Glance
- Tasks: Lead the creation of IT user personas and conduct engaging user research.
- Company: Join a forward-thinking company in Coventry with a hybrid work model.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by shaping user experiences and driving digital transformation.
- Qualifications: Strong UX strategy background and experience in user research methods.
The predicted salary is between 36000 - 60000 £ per year.
Work Arrangement: Hybrid (3 Days Office)
Location: Coventry
Role Description:
- Lead the end-to-end development of IT user personas by translating qualitative and quantitative research into actionable persona artefacts aligned to STW's digital, EUC, and M365 strategies.
- Execute structured user research activities to generate evidence-backed insights for persona development.
Key Skills / Knowledge / Experience:
- Strong UX strategy and service design background
- Experience creating enterprise IT personas (EUC / Digital Workplace)
- Ability to translate research into actionable IT strategy
- Stakeholder-facing, facilitation, and presentation skills
- User research methods (qualitative & quantitative)
- Survey design and analysis
- Experience supporting enterprise IT or workplace transformation programmes
Key Responsibilities:
- Lead stakeholder engagement to align persona objectives with business and IT strategy
- Define persona framework including roles, environments, motivations, pain points, and digital behaviours
- Design and validate "Day in the Life" scenarios for each persona
- Create end-to-end journey maps highlighting IT touchpoints and user experience gaps
- Analyse qualitative (interviews, surveys) and quantitative inputs (telemetry, system usage) to derive insights
- Produce strategic IT recommendations linked to personas (service design, experience improvements)
- Ensure persona artefacts are reusable, accessible, and traceable to data sources
- Plan and conduct interviews, surveys, and usability research
- Capture user behaviours, digital dexterity, mobility needs, and pain points
- Support creation of personas, empathy maps, and journey maps
- Validate persona assumptions through data and user feedback loops
Key Deliverables:
- Minimum of 6 STW approved personas
- Persona profiles, journey maps, behavioural insights
- Strategic recommendations and continuous improvement guidance
- Consolidated Persona Report (editable format)
- Research summaries and insight reports
- Validated persona inputs and behavioural patterns
- Evidence supporting persona attributes
UX Consultant in Coventry employer: Stackstudio Digital Ltd.
At STW, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our hybrid work arrangement allows for flexibility while our commitment to employee growth ensures that you will have ample opportunities to develop your skills in UX strategy and service design. Located in Coventry, we provide a supportive environment where your contributions directly impact our digital transformation initiatives, making your work both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land UX Consultant in Coventry
✨Tip Number 1
Network like a pro! Reach out to folks in the UX field, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in UX strategy and persona development. Make it easy for potential employers to see how you can translate research into actionable insights.
✨Tip Number 3
Prepare for interviews by practising common UX scenarios. Be ready to discuss how you've led user research activities and created personas in the past. Confidence is key, so know your stuff!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about UX. Plus, it shows you're keen on joining our team!
We think you need these skills to ace UX Consultant in Coventry
Some tips for your application 🫡
Show Off Your UX Skills:When you're writing your application, make sure to highlight your strong UX strategy and service design background. We want to see how your experience aligns with creating enterprise IT personas and how you can translate research into actionable strategies.
Be Specific About Your Experience:Don’t just list your skills; give us examples! Talk about your past projects where you executed user research activities or designed journey maps. This helps us understand how you can contribute to our team.
Tailor Your Application:Make sure your application speaks directly to the role. Use the job description as a guide and incorporate relevant keywords. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Stackstudio Digital Ltd.
✨Know Your Personas
Before the interview, dive deep into the concept of user personas. Understand how they are created and used in UX design, especially in the context of enterprise IT. Be ready to discuss your experience with developing personas and how you’ve translated research into actionable insights.
✨Showcase Your Research Skills
Prepare to talk about your experience with both qualitative and quantitative research methods. Bring examples of how you've conducted user interviews or surveys, and be ready to explain how these activities informed your persona development. Highlight any specific tools or techniques you’ve used.
✨Engage Stakeholders Effectively
Since stakeholder engagement is key for this role, think of examples where you successfully aligned persona objectives with business strategies. Be prepared to discuss how you facilitated discussions and gathered input from various stakeholders to create a comprehensive persona framework.
✨Present Your Findings
Practice presenting your persona artefacts and journey maps clearly and confidently. Use visuals if possible, as they can help convey your ideas more effectively. Be ready to answer questions about your strategic recommendations and how they link back to user behaviours and pain points.
